Service Advisor

Additional Resources; United Kingdom; On-site; GBP 28,000 - 32,000; Full time

Job summary

A well-established commercial vehicle dealership is hiring a motivated Service Advisor to ensure exceptional communication and service between customers and the workshop. With a basic salary of £28,000 - £32,000 plus bonuses up to £4,000, this role entails preparing jobs, costing work, and overseeing vehicle progress. Candidates should possess strong customer service, attention to detail, and relevant experience in the automotive sector. Join a supportive, family-oriented team with various benefits including annual leave, pension scheme, and career development.

Benefits

30 days annual leave including bank holidays

Employer pension scheme

Free Class IV MOT

Mental Health Support

Corporate uniform provided

Referral Bonus

Paid Saturday shifts at enhanced rates

Career development opportunities

Qualifications

• Experience in an automotive service environment, ideally HGV or light commercial vehicles.
• Previous work as a Service Advisor, Receptionist, or Administrator.
• Competence in technical and administrative tasks related to vehicle costing.

Responsibilities

• Serve as the main point of contact between customers and the workshop.
• Prepare for jobs and capture all customer vehicle issues.
• Verify account details and authorisations before proceeding.
• Monitor and update vehicle progress, including completion times.

Skills

Customer service skills

Attention to detail

Organisational skills

Technical competence

Job description

An exciting opportunity has arisen for a Service Advisor to join a well-established commercial vehicle dealership, delivering high-quality maintenance and repair solutions.

As a Service Advisor, you will be the main point of contact between customers and the workshop, ensuring smooth communication and exceptional service.

This full-time permanent role offers basic salary range of £28,000 - £32,000 plus bonus of up to £4,000 (OTE £36,000).

Responsibilities

• Prepare thoroughly for each job and capture all customer vehicle issues for follow-up.
• Adhere to Brand and Company Service Core Processes to ensure consistency and quality.
• Inform customers of outstanding recalls and schedule completion promptly.
• Clarify repair basis (Retail / Fleet / Warranty) for both customers and workshop staff.
• Verify account details, credit, authorisations, and order numbers before proceeding.
• Follow up on 'No Show' bookings and efficiently manage Work in Progress (WIP).
• Update Vehicle Order Records (VORs) daily on manufacturer platforms.
• Obtain authorisation for required work through customers or approval platforms.
• Cost completed work and raise accurate invoices for transparency and accountability.
• Monitor and communicate vehicle progress, including completion times and delays.
• Maintain precise vehicle history and service records for reference and compliance.
• Order/requisition authorised parts in a timely and organised manner.
• Ensure compliance with health & safety, statutory requirements, and company policies at all times.

Qualifications

• Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
• Proven experience in an automotive service environment, ideally HGV or light commercial vehicles.
• Competent in technical and administrative tasks, including vehicle costing.
• Strong attention to detail and organisational skills.
• Excellent customer service and communication skills.

Shifts

Weekly Hours: 42.5 hours

Weekdays (Monday - Friday): 7:00 AM - 4:00 PM, 8:00 AM - 5:00 PM, 9:00 AM - 6:00 PM

Saturday: Every 3rd Saturday, 8:00 AM - 12:00 PM (Extra Pay: 1.5 regular rate)

Benefits

• Competitive Salary
• 30 days annual leave including bank holidays.
• Additional leave based on service milestones.
• Employer pension scheme and various employee benefits.
• Personal accident cover
• Free Class IV MOT
• Mental Health Support
• Corporate uniform provided.
• Paternity pay - receive full pay for 2 weeks
• EV salary sacrifice scheme
• Cycle-to-work options
• Onsite Parking
• Earn a £1,500 Referral Bonus
• Paid Saturday shifts at enhanced rates.
• Multi-manufacturer training programmes and career development opportunities.
• Working within a supportive, family-oriented organisation.

This is a fantastic opportunity for a motivated Service Advisor to join a well-regarded, professional team in the commercial automotive sector.