Service Advisor

Perfect Placement; Shottermill; On-site; GBP 32,000 - 37,000; Full time

Job summary

A reputable family-run car garage in Shottermill is looking for an experienced Service Advisor to join their busy Service Department. The role involves communicating with customers about their vehicle service needs, creating job cards, managing records and invoices, and upselling service plans. The ideal candidate will have a strong focus on customer service and effective communication skills. This position offers a competitive salary of up to £32,000 with OTE around £35,000 and opportunities for career growth within a supportive team.

Benefits

Competitive salary

Annual team bonus

No weekend work

Career development opportunities

Regular team social events

Qualifications

• Experience as a Service Advisor is essential.
• Ability to upsell service work and plans.
• Strong customer-focused attitude and excellent communication skills.

Responsibilities

• Communicate with customers regarding their vehicle's service needs.
• Create job cards using in-house systems.
• Update customer and vehicle records.
• Prepare and manage invoices.
• Estimate costs and communicate timelines for repairs.

Skills

Customer service

Communication

Upselling

Motor Dealership Software

Job description

We are currently advertising on behalf of an Automotive reputable family run car garage who are currently recruiting for a Service Advisor to assist in their busy Service Department in the Haslemere area.

Our Motor Trade Client is seeking a Service Advisor who is high performing and can provide only the best level of customer service.

Benefits

• Competitive basic salary of up to £32,000 per annum
• Annual team bonus based on profitability of business
• Working hours from 8am to 6pm, Monday to Friday with an hour for lunch
• No weekend work
• Opportunity to work with a well-known and respected local garage
• Regular team social events including Christmas dinners and summer outings for team bonding
• Supportive and engaged team environment
• Opportunities for career development within a family-oriented business

Requirements

• A working experience within a Service Advisor role
• The ability to upsell on service work and service plans
• Customer Focused and an excellent communicator
• Familiarity with using Motor Dealership Database Software

Duties of role

• Professionally communicate with customers about service and repair work required on their vehicle
• Produce Job Cards on in-house computer systems
• Update Customers and Vehicle Records
• Prepare and complete Invoices
• Advise Customer on estimated costs of repairs and timescales of work due to be completed
• Other Ad-Hoc Duties as the role requires

For your hard work, our client is offering a salary of up to £32,000 with OTE of circa £35,000.

To apply for this Service Advisor position, please forward your CV to Liam Buffenbarger, quoting the job reference number or call our office for a chat about this position.

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