Service Advisor

KPI People; Orpington; On-site; GBP 30,000 - 45,000; Full time

Job summary

A busy franchised main dealership in Orpington seeks a Service Advisor to join their Aftersales team. This role involves customer interactions, the accurate handling of vehicle service orders, and delivering top-notch customer service throughout the process. The position offers a competitive basic salary of £30,000 with uncapped OTE potential up to £45,000, ensuring a rewarding environment for a dedicated individual.

Benefits

Great Benefits Package

Qualifications

• 12 months Motor Trade Service Advisor experience required.
• Full UK Driving Licence essential.
• Experience in a franchised dealership preferred.

Responsibilities

• Meet and greet customers and explain vehicle work.
• Complete insurance paperwork and invoice customers.
• Provide updates and manage service plans.

Skills

Customer Service

Communication

Invoicing

Tools

Kerridge

Pinnacle

Job description

Service Advisor – Orpington -
Basic Salary - £30,000 –
OTE - £45,000 Uncapped –
Great Benefits Package -
Monday - Friday only (No Weekends) -

Our client, a busy franchised main dealership in Orpington has the requirement for a Service Advisor to join their successful Aftersales team.

Responsibilities

As a Service Advisor your responsibilities will include:

Meet and Greet Customers.
Explain to customers the work due to be carried out on their vehicle.
Accurate completion of courtesy car insurance paperwork.
Calling customers with progress updates and advise of any work needed.
Liaising with the Workshop, Parts Department, Valeting Team and Drivers.
Invoicing work carried out.
Invoice explanation and taking payment.
Quoting, introducing and selling of Service Plans.
Ensuring all Warranty paperwork is correctly completed.
Delivering the highest level of customer service at all times.

Experience, Skills & Qualifications

Essential Requirements:

12 months Motor Trade Service Advisor experience
Full UK Driving Licence

Desirable Requirements:

Franchised Dealership Experience
Kerridge or Pinnacle Experience

Remuneration & Benefits

Basic Salary of £30,000
On Target Earnings of £45,000 Uncapped
Great Benefits Package
Monday - Friday only (No Weekends)

Working Hours

Monday to Friday 8am – 6pm
Saturday Mornings on a Rota