Service Advisor

Holt Recruitment Ltd; Ormskirk; On-site; GBP 31,000; Full time

Job summary

A main vehicle dealership in Ormskirk is seeking a high-performing Service Advisor to join their successful Aftersales team. This role offers a competitive salary of £31,000 plus bonus, along with an excellent benefits package. The Service Advisor will be responsible for ensuring customers understand necessary service repairs, advising on costs, and managing customer interactions with professionalism. Ideal candidates should have experience in similar roles, exceptional communication skills, and the ability to manage multiple tasks effectively.

Benefits

Company Benefits Scheme

Company Pension

Performance Bonus

Qualifications

• Experience in a similar role, such as Service Admin, Service Advisor, or similar.
• Experience in using commercial databases.
• Proven ability to deliver outstanding customer service.

Responsibilities

• Ensure customers are aware of service and repair work required.
• Advise on estimated costs of repairs and work.
• Sell additional products as appropriate to customers’ needs.
• Advise on timescales and collection arrangements.
• Produce job cards on the in-house computer system.
• Update customer and vehicle records.
• Document all warranty work in accordance with manufacturer policy.
• Preparation and completion of invoices.

Skills

Excellent communication skills

Ability to manage multiple tasks

Sales skills for additional products

Job description

Service Advisor – Ormskirk - £31,000 + Bonus – Main Dealership

Our client, a main dealership is looking for a high-performing Service Advisor to join their dynamic and successful Aftersales team in Ormskirk

The Service Advisor role comes with a competitive salary of £31,000plus bonus with an excellent benefits package.

Company Benefits

• Company Benefits Scheme
• Company Pension
• Performance Bonus

Key Service Advisor Roles and Responsibilities

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Advise on estimated costs of repairs and work to be undertaken
• Sell additional products as appropriate to customers’ needs
• Advise on timescales and collection arrangements
• Produce job cards on the in-house computer system
• Update customer and vehicle records
• Document all warranty work in accordance with manufacturer policy
• Preparation and completion of invoices

Minimum Service Advisor Requirements

• Experience in a similar role, as a Service Admin / Service Advisor or similar
• An ability to sell additional products and services to customer
• Experience in using commercial databases
• Excellent communication skills and the ability to deliver outstanding customer service
• The ability to manage multiple tasks