Service Advisor

Pembrook Resourcing; Maidenhead; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading automotive service provider in Maidenhead is seeking a Service Advisor to establish rapport with customers and deliver high standards of service. You will book vehicles for servicing, manage work in progress, and ensure customer satisfaction while achieving sales targets. Prior experience in a service role and excellent communication skills are essential for success in this position.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organized individual who can deal with many duties on the move.

Responsibilities

• Establish rapport with customers and provide outstanding care.
• Help the customer and achieve sales targets by selling technician labour and products.
• Book customer vehicles for servicing to maximize labour utilization.

Skills

Customer service orientation

Organizational skills

Communication skills

Administrative skills

Job description

The ideal Service Advisor

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Service Advisor key responsibilities

• Establish rapport with and provide outstanding care to the customer
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges what work will be or has been carried out involve technical advisers to answer queries where necessary