Service Advisor

RH Recruiting Limited; Luton; On-site; GBP 25,000 - 30,000; Full time

Job summary

A busy dealership in Luton is seeking an enthusiastic Service Advisor on a temporary basis. The ideal candidate will provide outstanding service and be the first point of contact for customers, ensuring a smooth experience. Previous experience in the automotive industry is desirable, but those with strong customer service backgrounds are also encouraged to apply. This role involves greeting customers, managing bookings, and ensuring high levels of satisfaction.

Qualifications

• Experience as a Service Advisor is essential.
• Strong organisational and communication skills.
• Ability to deliver excellent customer service in a fast-paced environment.

Responsibilities

• Greeting customers as the main Service Advisor point of contact.
• Booking vehicles for service and repair work.
• Liaising with technicians and updating customers.
• Preparing job cards and invoices professionally.
• Ensuring high levels of customer satisfaction.

Skills

Customer-focused

Clear communication

Organisational skills

Team player mentality

Tools

CRM Systems (e.g., Pinnacle, Kerridge, CDK)

Job description

We are looking for a Service Advisor to join our busy dealership on a temporary basis. As a Service Advisor, you will be the first point of contact for our customers, providing outstanding service and ensuring a smooth and professional experience from start to finish.

The ideal Service Advisor will be confident, customer‑focused, and able to communicate clearly both face‑to‑face and over the phone. Previous experience as a Service Advisor in the automotive industry is desirable, but we are open to candidates with strong customer service backgrounds who can quickly adapt to the role of a Service Advisor.

Responsibilities as a Service Advisor:

• Greeting customers and acting as the main Service Advisor point of contact.
• Booking vehicles in for service and repair work.
• Liaising with technicians and updating customers on progress.
• Preparing job cards, invoices, and relevant paperwork as a professional Service Advisor.
• Ensuring the highest level of customer satisfaction at all times.

Requirements for the Service Advisor role:

Experience as a Service Advisor (essential).

• Experience using CRM Systems (such as Pinnacle, Kerridge or CDK)

Strong organisational and communication skills.

Ability to deliver excellent customer service in a fast‑paced environment.

A positive attitude and team‑player mentality, essential for a successful Service Advisor.

This is a fantastic opportunity for a motivated Service Advisor to join a supportive dealership team on a temporary basis. If you are an enthusiastic Service Advisor looking for your next role, we’d love to hear from you.

Apply today to become our next Service Advisor!