Service Advisor

Vertu Motors; Lomeshaye Business Village; On-site; GBP 29,000 - 35,000; Full time

Job summary

A leading motor retailer in the UK is seeking an experienced Service Advisor to join their team in Lomeshaye Business Village. The role focuses on building strong relationships with customers while managing their service experience from start to finish. Candidates should have proven experience as a Service Advisor in the motor industry and a full UK driving licence. This position offers a competitive basic salary up to £35,000 and potential earnings of up to £39,800 depending on skills and experience, alongside a comprehensive benefits package.

Benefits

25 days holiday plus bank holidays

Online rewards platform with cashback

Preferential service rates & colleague purchase schemes

Share incentive scheme and pension plan

Enhanced maternity & paternity leave

Qualifications

• Proven experience as a Service Advisor in the motor industry.
• A full UK driving licence.

Responsibilities

• Managing customer communication throughout the service or repair process.
• Clearly setting expectations and providing timely updates.
• Advising on additional products or services that may benefit the customer.
• Meeting targets while maintaining exceptional service levels.
• Following up to ensure customers are fully satisfied with their experience.

Skills

Customer communication

Relationship building

Problem-solving

Job description

You'll act as the link between our customers and the workshop, ensuring that every interaction is clear, supportive, and stress-free. From welcoming customers and setting expectations, to keeping them updated and making sure they leave happy with the service they've received, you'll play a vital role in maintaining our high standards of satisfaction.,

At Vertu Land Rover Nelson, we're proud to be part of one of the UK's largest motor retailers, and we have an exciting opportunity for an experienced Service Advisor to join our friendly and established team.

Responsibilities

• Managing customer communication throughout the service or repair process
• Clearly setting expectations and providing timely updates
• Advising on additional products or services that may benefit the customer
• Meeting targets while maintaining exceptional service levels
• Following up to ensure customers are fully satisfied with their experience

Being a Service Advisor at Vertu Land Rover Nelson means more than just handling bookings - it's about building lasting relationships and making every customer feel valued. So if you're passionate about delivering excellent customer experiences and want to grow your career with a business that truly invests in its people, we'd love to hear from you.

To be considered for this role, it's essential that you have:

Qualifications

• Proven experience as a Service Advisor in the motor industry
• A full UK driving licence

Salary & Benefits

A wide range of company benefits to support your wellbeing and development, We're proud to invest more in colleague development than any other motor retailer. You'll have access to continuous training, clear career pathways, and a range of benefits, including:

• Basic salary up to £35,000
• OTE up to £39,800 (dependent on skills and experience)
• 25 days holiday (rising with length of service) plus bank holidays
• Access to our online rewards platform with cashback and discounts across top retailers
• Preferential service rates & colleague purchase schemes
• Share incentive scheme & pension plan
• Enhanced maternity & paternity leave