Service Advisor

Steven Eagell Limited; Kidlington; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading automotive retailer in Kidlington is seeking an Experienced Service Advisor to join their team. This role requires a proven high level of customer service skills and involves managing customer service/repair requirements, providing estimates, and building rapport. Excellent training and career progression opportunities are available as part of this full-time position, with a competitive salary structure.

Benefits

Car Benefit Scheme

25 days of holiday (+ Bank Holidays)

Company pension scheme

Sick pay

Health and wellbeing programme

Qualifications

• Proven high level of customer service skills.
• Previous experience in customer service, preferably in automotive.
• Strong communication abilities to explain complex matters.

Responsibilities

• Ensure highest level of aftersales customer care.
• Build rapport and understand customer service/repair requirements.
• Provide accurate estimates for servicing and repairs.

Skills

Customer service skills

Strong communication skills

Proactive attitude

Ability to multitask

Team player

Job description

Overview

Service Advisor - Toyota Oxford | Reference Number - 0123445567567
Location: Toyota Oxford
Working Hours: Full Time
Salary: £35,000 OTE (with a guaranteed £30K in the first 12 months)
Closing Date: 14/10/2025

We have a fantastic opportunity for the right individual to develop a career within an industry with one of the highest global marketing spends and at a company representing the world’s largest automotive brand. The Steven Eagell Group is an award-winning employer and Europe’s largest Lexus and Toyota retailer, with 43 locations across the Southeast, East of England and West Midlands. Our foremost objective is to offer complete satisfaction to every one of our valued customers.

We are currently expanding our business and are now offering an exciting opportunity to join the team, as an Experienced Service Advisor. We will provide excellent training and genuine career progression opportunities in return.

Note: you must have service advisor experience for this role.

Role Responsibilities

• Ensuring that we always provide the highest level of aftersales customer care and satisfaction, giving the customer the best possible experience.
• Talks and listens to customers to build rapport and understand their service/repair requirements.
• Uses a good understanding of the customer’s needs to guide them towards the product/service that will best meet their needs.
• Provides accurate estimates for servicing and repairs, ensuring that the customer is fully aware of the likely costs and timescales involved and setting expectations accordingly.
• Introduces the customer to the appropriate technician to discuss details of the work that is required, where this will add value for both the customer and the dealership.
• Schedules work to meet customer requirements, considering workshop/body shop utilisation targets, job complexity and parts availability.
• Encourages the sale of genuine parts and accessories whenever possible, acting on opportunities to sell additional products/services and market current promotions.
• Works with colleagues and other teams across the centre to provide a seamless service to customers.
• Ensures opportunities for sales by other teams are followed up by the most appropriate specialist.
• Ensures that each service or repair is followed up with a personal call to check the customer is happy with the service provided.

What you’ll bring to the role

• A proven high level of customer service skills, and enjoyment in working with people.
• Previous experience of working in customer service, preferably in an automotive setting but not essential.
• Strong communication skills and the ability to explain complex matters in understandable terms.
• Able to take initiative and ownership of issues with a proactive can-do attitude.
• Able to multi-task and switch between tasks whilst remaining organised.
• A team player who offers help and support to others.
• Willingness to learn and keep up to date with product and technical information.
• Thrives in a high-pressured environment.

In return

• Car Benefit Scheme (after successful completion of probation period)
• 25 days of holiday (+ Bank Holidays)
• Company pension scheme
• Sick pay
• Health and wellbeing programme

Privacy Notice

At the Steven Eagell Group we take your privacy very seriously and will only use your personal information to administer the job application you submit to us. By submitting your contact data to us, you consent to us processing your personal data, in accordance with our Data Privacy Notice, and contacting you via these methods. You may opt out at any time by emailing [e-mail]. If you don’t hear back from us within 2 weeks, please assume that your application has been unsuccessful. Thank you for your interest.

Whatever your question or feedback we are here to help. So please feel free to contact us.

Reg Office: Steven Eagell Limited, 10 Queen Street Place, London EC4R 1AG
Reg. Company Number: 4370971
VAT Reg. No. 125467512

Financial Disclosure: Steven Eagell Limited is authorised and regulated by the Financial Conduct Authority (FCA Reference Number 671531) as a credit broker. We are not a lender or an independent financial advisor. In the first instance, we will introduce you to a Preferred lender and provide you with information regarding the finance products available to enable you to decide whether a particular finance product from the Preferred lender is right for you. If Preferred lender is not able to provide credit, we will refer you to another trusted credit broker already known to us. You are not required to use Preferred lender or any other lender introduced by our broker. We do not charge a fee for an introduction to Preferred lender or to our trusted broker but we will receive a commission if you use their services. The level of commission varies depending on the product and lender. We will inform you of the amount of commission before the finance agreement is entered into.