Service Advisor

ASI Recruitment; Guildford; On-site; GBP 32,000 - 34,000; Full time

Job summary

A recruitment agency in Guildford is seeking a Service Advisor to provide excellent customer service and manage service bookings. With a competitive salary of £32-£34k and profit share bonuses, this role offers a great work-life balance and development opportunities in the motor trade. Ideal candidates should have prior motor trade experience and strong communication skills.

Benefits

21 days' holiday plus Bank Holidays

Profit share bonus scheme

Structured training provided

Company benefits package including pension

Free onsite parking

Qualifications

• Previous motor trade experience essential.
• Strong customer service and communication skills required.
• Confident working in a busy service environment.

Responsibilities

• Act as the first point of contact for customers.
• Manage bookings for servicing and repairs.
• Liaise with technicians for workflow.

Skills

Customer service skills

Organizational skills

Team player

Job description

Overview

The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing.” - John Russell (Harley Davidson)

Service Advisor

Basic up to £34k + Bonus!

Profit Share Scheme Available!

Monday to Friday | Guildford Area

Step into a role that offers real work-life balance, a supportive team, and the chance to develop your career in the motor trade. With a competitive salary of £32-34k, profit-share bonuses of £100-£300 a month after probation, a Monday to Friday shift, and structured training, this is an excellent opportunity to build stability and progression while still enjoying your personal time.

Responsibilities

• Act as the first point of contact for customers, providing a professional and friendly service.
• Manage bookings for servicing, repairs, MOTs and tyre fittings.
• Liaise with technicians to ensure smooth workflow and accurate job updates.
• Keep customers informed on progress and provide clear explanations of work required.
• Handle invoicing and payments accurately.
• Support the branch manager in maintaining high standards of service delivery.

Requirements

• Previous motor trade experience essential.
• Strong customer service and communication skills.
• Organised and confident working in a busy service environment.
• A team player with a proactive attitude.
• Additional experience in fast-fit, dealership, or service centre environments is desirable.

What’s on Offer

• £32-£34k basic salary.
• Profit share bonus scheme (£100-£300 per month after probation).
• 21 days' holiday plus Bank Holidays.
• Structured training provided, with opportunities to gain further qualifications.
• Company benefits package including pension and staff discounts.
• Free onsite parking (limited).
• Hours: Monday-Friday, 8am-5:30pm; occasional Saturdays (paid back as time off).

Apply today and take the next step in your motor trade career.

Other Information

If you are looking for something else in the Automotive sector, please get in touch, as at ASI Automotive Recruitment we make it our mission to find the right job for YOU!

Referral Scheme: If you’re not a Service Advisor, but you know someone who is and may be interested we will pay £75 in vouchers of your choice for a successful recommendation. If you're interested or know of someone that might be please get in touch.

Silent Search: Looking for a new role but want to keep it confidential? Your details remain completely anonymous until you're invited to interview. Your job search stays private — just as it should. ASI Recruitment will never move forward with an application without speaking to you first. To help us reach you quickly, please include up-to-date contact details on your CV.