Service Advisor

Pembrook Resourcing; England; On-site; GBP 40,000 - 60,000; Full time

Job summary

A respected recruitment agency is seeking a service advisor for a dealership's aftersales department in the UK. The ideal candidate will have experience in customer service, possess excellent communication skills, and be organized. Responsibilities include managing customer interactions, achieving sales targets, and coordinating service schedules. This role requires a passion for delivering high-quality service in a fast-paced environment.

Qualifications

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organized individual who can handle various duties.

Responsibilities

• Provide outstanding care to the customer.
• Achieve sales targets by selling technician labour and products.
• Book customer vehicles for servicing efficiently.
• Arrange transport for customers and liaise with drivers.
• Manage work in progress on customer vehicles.
• Ensure customers understand service charges and work done.

Skills

Customer service

Communication skills

Organizational skills

Administration skills

Job description

Overview

Pembrook Resourcing are currently seeking on behalf of their client a service advisor to work in the aftersales department at their dealership.

Ideal Candidate

• Previous experience in a service role is preferred.
• A passion to deliver a high standard of customer service.
• An organised individual who can deal with many duties on the move.
• Excellent telephone and face-to-face communication skills.
• Administration skills, be able to use computers with confidence and the ability to organise and prioritise work.

Responsibilities

• Establish rapport with and provide outstanding care to the customer.
• Identify and anticipate ways in which you can help the customer and achieve sales targets by selling technician labour and products.
• Book in customer vehicles for servicing, with the objective of maximising labour utilisation and efficiency.
• Arrange alternative transport for the customer (courtesy cars where possible) and liaise with drivers regarding pick-up and delivery of customer vehicles.
• Manage and follow up all work in progress on customer vehicles; liaise regularly with the customer and Workshop Controller (and Technicians as required) to meet pre-arranged time frames.
• Ensure the customer understands the service charges and what work will be or has been carried out; involve technical advisers to answer queries where necessary.