Service Advisor

Tru Talent; Bristol; On-site; GBP 32,000 - 36,000; Full time

Job summary

A leading automotive service company in Avonmouth is seeking a Service Advisor to manage customer bookings and enhance service sales. This full-time position offers a salary of GBP32,500 per annum with an OTE of GBP36,000. The ideal candidate should have experience in a similar role, excellent communication skills, and a customer-focused approach. Join a well-established team with clear career progression opportunities.

Benefits

Uncapped commission through service contract sales

Manufacturer and in-house training

Clear career progression routes

Friendly, well-established team environment

Qualifications

• Experience in a service advisor or customer-facing automotive role.
• Strong communication and organisational skills.
• Confident using computer systems and handling admin tasks.

Responsibilities

• Manage incoming service bookings and customer enquiries.
• Coordinate repair schedules and liaise with workshop staff.
• Advise customers on repair timelines, costs, and any additional work.
• Sell service plans and products when appropriate.

Skills

Strong communication skills

Organisational skills

Customer-focused attitude

Experience in customer-facing automotive role

Job description

Service Advisor (GBP36, Apply online only)

Location: Avonmouth, Bristol

Salary: GBP32,500 per annum

OTE: GBP36, (Apply online only)

Hours: 40 hours per week.

Job Type: Permanent

Benefits:

• Uncapped commission available through service contract sales
• Manufacturer and in-house training
• Clear career progression routes
• Friendly, well-established team environment

Join a busy, well-regarded commercial vehicle workshop in Avonmouth as a Service Advisor / Customer Service Advisor / Service Receptionist. This is a great opportunity to take on a stable, full-time role with strong earning potential through upselling service contracts. You\'ll be the key link between customers and the workshop, making sure everything runs smoothly and customer service stays top notch.

Key Responsibilities

• Manage incoming service bookings and customer enquiries
• Coordinate repair schedules and liaise with workshop staff
• Advise customers on repair timelines, costs, and any additional work
• Process paperwork accurately for job cards, invoicing, and warranty claims
• Sell service plans and additional products when appropriate
• Provide a high level of customer service at all times

Skills and Qualifications

Essential

• Experience in a service advisor or customer-facing automotive role
• Strong communication and organisational skills
• Confident using computer systems and handling admin tasks
• A proactive and customer-focused attitude

Desirable

• Experience within a commercial vehicle or HGV environment
• Kerridge or other DMS system knowledge
• Full UK driving licence

Click 'Apply Now' to take the next step in your career.