Service Advisor

Driven Motor Jobs Limited; Braintree; On-site; GBP 20,000 - 25,000; Full time

Job summary

A professional motor dealership in Braintree is seeking an Automotive Service Advisor to ensure outstanding customer service and maximize profitability by converting inquiries into bookings. Responsibilities include informing customers about service needs, selling additional products, and documenting warranty work. Candidates should have experience in a similar role and possess a valid driving licence. The ideal candidate is friendly, detail-oriented, and dedicated to customer satisfaction.

Qualifications

• Previous or current experience as a Service Advisor is essential.
• Must possess a full valid driving licence.
• Friendly approach with great attention to detail is required.

Responsibilities

• Ensure customers are informed of necessary service and repair work.
• Sell additional products based on customer needs.
• Document warranty work according to manufacturer policy.

Skills

Customer service skills

Sales ability

Attention to detail

Tools

Kerridge or similar DMS

Job description

Automotive Service Advisor Required in Braintree, Essex

Salary: £20,000 - £25,000 (depending on experience)

Term: Full Time, Permanent

Driven Motor Jobs have an exciting opportunity for one of their clients, a professional and busy motor dealership.

Main Job Function

As Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public. Receive customer enquiries by telephone and in person, and successfully convert these into bookings maximising service, sales and profitability by selling core, value added and incremental products. To accurately record vehicle information, service history, and effectively follow-up and prospect customers.

Key tasks as a Service Advisor include:

• Ensure customers are aware of service and repair work required to their vehicles in a professional manner
• Sell additional products as appropriate to customers’ needs
• Document all warranty work in accordance with manufacturer policy

Experience Required

Previous or current experience as a Service Advisor as well as use of Kerridge or a similar DMS is essential. A full valid driving licence is also essential for this role.

The ideal person will have a friendly approach to customers and an engaging personality with great attention to detail offering the highest levels of customer satisfaction.

Submit your up to date CV, ensuring you include all your contact details, including your mobile phone number, postcode and your email address.

NB: Your details will not be sent to any of our client’s without your permission.

Please email your CV in complete confidence as soon as possible to Sam at Driven Motor Jobs or call 07867 125855 / 01603 717858

Visit our website: Driven Motor Jobs.com