Service Advisor

Octane Recruitment; Bicester; On-site; GBP 28,000 - 32,000; Full time

Job summary

A reputable dealership in Bicester is seeking a skilled Service Advisor to enhance customer satisfaction through excellent service. This role provides opportunities for career growth within a supportive environment. Ideal candidates will have experience in similar settings and a full UK driving licence. Benefits include competitive salary, annual leave, and training programs, all contributing to a positive work atmosphere.

Benefits

30 Days Annual Leave including Bank Holidays

Employer Statutory Pension Scheme

Manufacturer training programs

Free MOT per year

Mental Health First Aiders

Referral bonus (£1500!)

Paternity pay - Full 2 weeks pay

Personal Accident Scheme

Corporate uniform provided

Cycle to work scheme

Onsite Parking

EV Salary Sacrifice Scheme

Qualifications

• Proven experience as a Service Advisor within a dealership, bodyshop, or independent workshop.
• A full UK driving licence.

Responsibilities

• Welcome customers bringing their vehicles in for servicing and repairs.
• Book vehicles into the workshop and provide progress updates.
• Support the aftersales team and assist the Service Manager.
• Manage customer expectations professionally.
• Upsell additional products and services.

Skills

Customer service skills

Upselling abilities

Job description

Service Advisor

Location: Bicester

Salary: £28,000 - £32,000 basic, £36,000 OTE

Hours: Monday to Friday 42.5 hours on a three-week rotation, week 1: 7am to 4pm, week 2: 8am to 5pm and week 3: 9am to 6pm. 1 in 3 Saturday mornings.

Ref: 29544

We're recruiting a Service Advisor to join a well-run main dealer in Bicester. This is an excellent opportunity to build a long-term career, with progression opportunities at a reputable dealership. If you're an experienced Service Advisor seeking a new challenge, we'd love to hear from you!

Benefits

• 30 Days Annual Leave including Bank Holidays rising with service with the option to purchase up to three additional days of leave
• Employer Statutory Pension Scheme
• Manufacturer training programs
• Free MOT per year
• Mental Health First Aiders
• Referral bonus if you introduce your technician friends (£1500!)
• Paternity pay - Full 2 weeks pay
• Personal Accident Scheme
• Corporate uniform provided
• Cycle to work scheme
• Onsite Parking
• EV Salary Sacrifice Scheme
• Working for a friendly family business!

Duties

• Welcome customers bringing their vehicles in for scheduled and unscheduled servicing and repairs
• Book vehicles into the workshop and provide updates on progress
• Support the aftersales team, including workshop controllers, and assist the Service Manager with the day‑to‑day running of a busy department
• Manage customer expectations with a consistently professional approach
• Upsell additional products and services to new and existing customers

Requirements

• Proven experience as a Service Advisor within a dealership, bodyshop, or independent workshop
• A full UK driving licence

How to Apply

If you are interested in applying for this Service Advisor vacancy, then please send your CV and I will contact you on receipt.

All applications will be treated with the utmost confidentiality.