Service Administrator

Group 1 Automotive; Watford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading automotive service provider in Watford is looking for a dedicated Service Administrator. This role is crucial in delivering exceptional customer experiences by managing communication during vehicle maintenance and repairs. You will perform administrative duties, ensure efficient service, and maintain accurate records. The ideal candidate will possess a full UK Driving Licence and ideally have motor industry experience. Join us to contribute to a growing team focused on excellent service and support.

Benefits

33 days of annual leave

Exclusive retail discounts

Discounts on new and used cars

Company pension scheme

Family-friendly policies

Cycle-to-work scheme

Healthcare support

Paid volunteer day

Company share purchase plan

Training and development opportunities

Life assurance

Qualifications

• Ability to perform administrative duties and customer service effectively.
• Experience in the motor industry is preferable.
• High standard of customer satisfaction through efficient service.

Responsibilities

• Handle customer requests for service and repairs courteously.
• Communicate customer requirements efficiently to the team.
• Accurately record vehicle details and service histories.

Skills

Full UK Driving Licence

Motor Industry experience

Independence and teamwork

Ability to work to timescales

Attention to detail

Job description

Service Administrator – Audi Watford

Good, honest, rewarding work. It's how we're built

In the heart of our aftersales department our Service Administrator are committed to delivering outstanding and trusted experiences for our customers. As a Service Administrator you are the main point of contact for all customer communication while the vehicle is undergoing maintenance and repair in our Retail Centre.

As part of a successful, global automotive group, you’ll broaden your experience across both sites and brands. And with the right support from us, you’ll be able to progress as high as you can aim.

What we can offer you

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family‑friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle‑to‑work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day

• Administration duties within the service department
• Deal with customer’s requirements for service and vehicle repairs in an efficient and courteous manner to ensure a high standard of customer satisfaction.
• Ensure customer requirements are fully understood and communicated in an effective manner to other members of the department
• Record vehicle details and service histories accurately and effectively.

Helpful skills and qualifications

Don’t worry about ticking off every single skill here – if you care about delivering great experiences as much as we do, we want to hear from you. If you think you’ve got what it takes and meet the criteria below, then please apply!

• Full UK Driving Licence
• Motor Industry experience is preferable
• Happy to work independently and as part of a team
• Ability to work to timescales effectively, with a keen eye for detail

We value diversity and believe it strengthens our team. If you don’t meet every requirement listed but are enthusiastic about this role and eager to learn, we encourage you to apply.

Be part of something big

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us

just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people.

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view each other in the team.