Service Administrator

Survitec Group Limited; Fraserburgh; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading survival technology provider in Fraserburgh is seeking a Service Administrator. Responsibilities include processing customer orders, coordinating technician schedules, and ensuring accurate invoicing. The ideal candidate should have previous administration experience and proficiency in Microsoft Office. This full-time role offers 33 days of holiday, a birthday off, and various employee benefits. Join a committed team that values diversity and encourages professional growth.

Benefits

33 days holiday entitlement

Additional day off for birthday

Gift card vouchers after 5 years

Cycle to Work Scheme

Enhanced maternity & paternity package

Life Assurance coverage

Pension Scheme

Training & Professional Development

Employee Assistance Programme

Workplace Reward & Recognition scheme

Qualifications

• Previous administration experience, ideally within a service environment.
• Strong organizational skills and keen attention to detail.
• Self-motivated with the ability to manage multiple tasks independently.

Responsibilities

• Process customer orders including custom and special orders.
• Act as a key point of contact for customer queries/complaints.
• Plan and coordinate technicians for servicing installations.

Skills

Customer service

Organizational skills

Attention to detail

Self-motivated

Proficiency in Microsoft Office

Education

GCSE/A-level standard or equivalent

Tools

ERP platforms

Job description

Vacancy Title: Service Administrator

Vacancy Location: Fraserburgh, Aberdeenshire

Engagement Type: Permanent, Full-Time

Your Company

Survitec are the world’s largest survival technology provider. For over 166 years, we have been protecting lives in the air, on land and at sea, through the design, manufacture, and servicing of Survival Technology.

Today, we are a global community of 3,000 professionals with presence in 96 countries partnering with our customers to provide innovative solutions that reduce risk and help keep you safe.

That’s why the world’s leading maritime; defence & government, energy and aerospace organisations trust us when it matters most and why we have been awarded the Gold Award by the Defence Employer Recognition Scheme.

Your New Role

Are you a great communicator with a passion for delivering outstanding customer service? Organised, proactive, and ready to grow? Survitec has the perfect role for you!

Our Marine division in Fraserburgh is hiring a Service Administrator on a permanent basis. You’ll help process customer orders, plan technician schedules, coordinate resources, and ensure accurate invoicing – all while keeping customers informed every step of the way.

This is a fantastic opportunity for admin-savvy professionals looking to build experience in a fast-paced, safety-focused environment.

What You Can Expect from the Role

Key Responsibilities for the Service Administrator role include but are not limited to:

• You will record and process customer orders, including custom and special orders that may require additional resources for delivery
• Conduct calls (by telephone or other channel) to allocated customers, acting as a key point of contact for resolving customer queries/complaints about work in progress
• Provide quotes for local business as needed, ensuring standard pricing and terms are applied in each case
• Issue certificates promptly and ensure all associated systems are updated accurately, to support proactive notifications for next year’s servicing business
• Respond to and resolve complex or advanced issue escalations promptly and appropriately
• Plan and coordinate technicians to deliver servicing installation, maintenance and repairs
• Schedules/trip reports once the servicing has been carried out and send to client where applicable
• Communicate the service delivery plan effectively, ensuring that the plan reflects the resources available (both people and supplies)
• Collaborate with stores colleagues and monitor stock levels directly to ensure all scheduled work can be delivered; assist in stock take activity
• To ensure the IFS system is maintained relating to Fire Safety services and invoices generated as required — use & maintain all CRM details as required
• Other responsibilities can be assigned by manager and may vary

You will have the opportunity to develop in your role and feel proud of the work you do. Working at Survitec is fast paced, challenging, and incredibly rewarding. This is not just another job; this is your career.

The Experience, Qualifications and Skills You Will Have

Essential Criteria

• Previous administration experience, ideally within a service environment
• Proficient in Microsoft Office applications
• Strong organisational skills and keen attention to detail
• Self‑motivated with the ability to manage multiple tasks independently
• Educated to GCSE/A-level standard or equivalent
• Experience with ERP platforms is desirable

Why You Should Work for Us

• 33 days of holiday entitlement
• Additional day off to celebrate your birthday
• Company Anniversary Holiday Benefit
• Gift card vouchers upon reaching 5 years of service
• Cycle to Work Scheme
• Excellent enhanced maternity & paternity package
• Life Assurance coverage up to 4 times your salary
• Pension Scheme
• Training & Professional Development
• Employee Assistance Programme
• Workplace Reward & Recognition scheme

How to Apply

Please click the below Apply Now button

If you would like more information regarding this role before applying, please feel free to reach out to us via Linked In or via [e-mail].

Survitec is an equal opportunities employer. Our diverse global workforce protects lives, every single day. We are committed to cultivating an inclusive culture where our people feel valued, appreciated, and free to be who they are at work. Because, to provide service and excellence to our customers we must mirror their diversity. But more importantly because it is the right thing to do.

At Survitec, we want you to have the best possible interview experience with us and we are also committed to creating an inclusive environment. We are happy to make any necessary accommodations to ensure you can showcase your skills to the best of your ability, should you require any reasonable adjustments, please don’t hesitate to let us know.