Service Account Manager - UK

Andritz; Hull and East Yorkshire; On-site; GBP 40,000 - 60,000; Full time

Job summary

A global engineering company is seeking a Service Account Manager in Hull and East Yorkshire. The role focuses on driving sales growth and customer satisfaction through strategic account management and collaboration with regional teams. Candidates should have sales experience and technical knowledge in the feed and biofuel industry. Join us to make a difference in a vibrant workplace culture.

Qualifications

• Sales experience with a track record of achieving sales targets.
• Knowledge of field service operations in maintenance of equipment.
• Strong technical knowledge of equipment and services in the industry.

Responsibilities

• Develop and execute sales strategies for account growth.
• Negotiate contracts to maximize revenue.
• Identify new business opportunities through customer analysis.

Skills

Sales experience

Troubleshooting skills

Technical knowledge of equipment

Problem-solving skills

Job description

Every day, ANDRITZ continues to deliver successful innovative solutions to our customers globally. Why are we so successful? Because we are passionate and love what we do! We are at the forefront of future engineering technologies, with solutions that ensure the success of our clients in key industries that are shaping the future of the world we live in.

As a growing, international company with an ambitious strategy and a vibrant workplace culture, ANDRITZ Feed & Biofuel is looking for a Service Account Manager to join our Global Sales & Service Team in UK.

As Service Account Manager, you will be responsible for securing the service business sales targets from designated accounts in coordination with activities of KAM, Capital sales and the regional Service business manager. As part of the regional team, you will be the link between the customer account at plant level and the regional capital and Service organization. Your primary objective will be to define the account service strategy, drive business growth on services including feedback of information to capital sales on new business opportunities, achieve revenue and profitability targets and ensure the highest level of customer satisfaction.

Key Responsibilities

• Develop and execute the designated accounts sales strategies to meet or exceed revenue targets.
• Negotiate sales volume contracts and pricing agreements to maximize revenue and profitability.
• Working with a team of regional sales and Key account managers maximize the harvest rate from existing installed base customers and identify new business opportunities by analyzing customer needs, competitor activities and securing the implementation of strategies and execution of plans.
• Secure the appropriate customer account service/operator and maintenance training.
• Ensure the transition from capital sales to service sales for all new capital business from assigned accounts.
• Be the ambassador to introduce new products and services towards assigned customer accounts.
• Support sales forecast reliability by reporting and communicating in accordance with defined reporting matrix.
• Identify opportunities to upsell or cross-sell service offerings to existing customers and support business growth, especially through promoting long-term service agreements and digital solutions.
• Monitor the account sales performance, provide regular reports, and implement corrective measures as needed.
• Act as a point of escalation for customer issues for key customers, ensuring prompt and satisfactory resolution. Support actively with implementation of agreed solutions.
• Acting as a Voice of Customer (VOC), sharing customer needs to support development of the service product portfolio.
• Collaborate with other sub regional / regional teams to share best practices and drive operational excellence.
• Coordinate all field service activities towards the designated service account.
• Support back-office activities by identifying gaps, providing feedback, aligning activities, and securing communication with the account.
• During site visits ensure compliance with safety standards and regulatory requirements in close collaboration with QHSE.
• Foster a collaborative and inclusive work environment, promoting teamwork and knowledge sharing.
• Working in a matrix organization, Key account managers, regional sales, field service activities secure relationships and effective communication with key stakeholders and provide guidance and support as needed.
• Reinforce the behaviors of #1ANDRITZWay in being a role model to the team and to the whole organization.

Who are we looking for

• Sales experience with track record of achieving sales targets and driving business growth.
• Knowledge of field service operations preferably with hands on experience in maintenance of equipment/plant.
• Trouble shooting and problem-solving skills to assess and optimize performance metrics, identify trends, and implement data-driven improvements.
• Strong technical knowledge of equipment and services within the feed and biofuel industry.
• Digital Solutions for industrial equipment
• Language skills: English (must); Regional language

If you would like to make a difference together with ANDRITZ, please send your CV and cover letter via the APPLY button. We process applications on a continuous basis and close the job opening once the right candidate has been selected.

We look forward to receiving your application!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.