Server

Heartwood Collection; City of Westminster; On-site; GBP 10,000 - 40,000; Full time

Job summary

A prestigious hospitality group in Westminster is hiring passionate individuals for the Waiter / Waitress role. You will deliver exceptional service in a vibrant pub atmosphere. Ideal candidates are people-oriented, reliable, and enthusiastic about quality food. With training programs and benefits like a generous referral bonus and discounts, this is a great opportunity for those looking to grow in hospitality. Join us in creating a warm, welcoming environment for our guests.

Benefits

Pay based on National Living Wage + TRONC

Bespoke training and development

Access to Employee Assistance Program

Instant pay access

Enhanced Maternity & Paternity leave

Up to £1,500 Referral Bonus

50% off food at Heartwood Inns

20% discount for family and friends

Birthday gift and Long Service Recognition

Discounts via Reward Gateway

Cycle to Work Scheme

Qualifications

• You enjoy creating a welcoming atmosphere for guests.
• Flexible and reliable with a passion for excellent service.
• Interest in high-quality food standards.

Responsibilities

• Deliver excellent service and make guests feel special.
• Maintain high standards of cleanliness and service.
• Assist with food and drink orders efficiently.

Skills

Interpersonal skills

Reliability

Passion for service

Job description

Overview

Waiter / Waitress

At Heartwood Collection, we're on the lookout for passionate and vibrant individuals to join our team as a Waiter / Waitress.

We're an award-winning group of cosy pubs and atmospheric brasseries that truly feel like home. From the elegance of Brasserie Blanc to the charm of Heartwood Inns, we pride ourselves on serving fresh, seasonal dishes to our local communities.

What we offer

• Pay is based on National Living Wage + TRONC
• Bespoke training and development through our Stepping Stones programme
• Access to the Employee Assistance Program with Hospitality Action
• Instant pay access through EarlyPay
• Enhanced Maternity & Paternity leave
• Up to £1,500 Referral Bonus
• 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
• A birthday gift and Long Service Recognition
• Discounts on hundreds of retailers and experiences via Reward Gateway
• Cycle to Work Scheme
• The hourly rate includes the National Living Wage and TRONC, calculated from the expected 6 months' average.

About You

• You're a people person with great interpersonal skills and love making guests feel special
• You're flexible, reliable, and passionate about delivering excellent service
• Have an interest in great quality food and high standards

Heartwood Collection is a multi-award-winning hospitality group:

• Sunday Times Best Places to Work winner 2024
• Double winner at the Publican Awards 2024
• Best Pub Brand/ Concept at the Publican Awards 2025

At Heartwood Collection, we're excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, there's never been a better time to join us. We're committed to growing our team with progression opportunities across our estate.

Join us and be part of a community that's warm, genuine, and full of life.

Job details

• Location: London, UK
• Contract: Permanent
• Published on: 27 Jan 2026

Please note, we cannot take applications from overseas or that require sponsorship.