Server and Network Manager

Gloucestershire Health and Care NHS Foundation Trust; Gloucester; On-site; GBP 50,000 - 70,000; Full time

Job summary

A regional healthcare provider in Gloucester seeks a Server and Network Manager to lead a team of IT specialists. This role focuses on service continuity and operational efficiency, requiring strong management skills and an ability to implement service improvements based on feedback. Candidates should be adept at balancing various priorities and ensuring the effectiveness of IT systems. This position aims to build a positive work culture and enhance operational performance.

Qualifications

• Strong judgement and communication skills are required.
• Experience in managing a technical team and IT operations.
• Ability to balance planned and reactive support needs.

Responsibilities

• Manage a team of Network and Server specialists.
• Plan and organise workload, ensuring effective task management.
• Oversee continual service improvement in IT Operations.

Skills

Judgement

Communication

Organisational skills

Team management

Job description

Overview

The Server and Network Manager will be responsible for managing a team of Network and Server specialists, including task prioritisation, resource allocation, and performance coaching. This role is instrumental in ensuring the continuity of service and availability of clinical and business administration systems. The post holder will be part of the core hub that manages real-time communications with customers on the current status of IT and Clinical Systems and Operations, liaising directly with other services as required. The postholder will be responsible for planning and organising their own workload while also overseeing and prioritising the team's activities, ensuring that tasks are managed effectively in line with service demands and operational goals. This involves assessing incoming support requests, incidents and projects based on urgency and impact, allocating resources accordingly, and ensuring that critical issues are addressed promptly. The postholder will be expected to balance planned activities with reactive support needs, coordinate with other digital service teams to manage dependencies, and adjust priorities dynamically in response to service disruptions or emerging operational demands. This requires strong judgement, communication, and organisational skills to maintain service continuity and meet performance targets. The Server and Network Manager will lead and manage a programme of continual service improvement, including identifying areas for enhancement within the IT Operations service, engaging with stakeholders and end users to gather feedback and insights, implementing industry best practices and innovative solutions, monitoring performance metrics and service level agreements to assess effectiveness, and embedding a culture of continuous improvement within the team through training, knowledge sharing, and regular review cycles.

We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people\'s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:

• 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
• 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
• 81% said that care of patients and service users is the Trust\'s priority, compared with an average in comparable NHS Trusts in England of 64%.

This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.