Senior User Researcher - AI-Driven Public Services (Remote)

Talent; Remote; GBP 60,000 - 80,000; Full time

Job summary

A leading digital services agency seeks a Senior User Researcher to enhance public sector digital services. This remote role involves translating user research into actionable insights and defining business requirements. The ideal candidate will have strong communication skills and a proven track record in service design, especially within Government Digital Service (GDS) standards. The position offers £500-£550 per day for an initial 4-month contract.

Qualifications

• Proven track record in service design, particularly within GDS standards.
• Strong ability to integrate AI tools into service design processes.

Responsibilities

• Enhance public sector digital services through user research.
• Translate user research into actionable insights.
• Define business requirements for digital services.

Skills

Strong communication

Service design experience

Experience with Government Digital Service (GDS) standards

Translating user research into actionable insights

Job description

A leading digital services agency in Greater London seeks a Senior User Researcher to enhance public sector digital services. The role involves translating user research into actionable insights, integrating AI tools, and defining business requirements. Strong communication and a proven track record in service design, particularly within Government Digital Service (GDS) standards, are essential. This is a remote role offering £500-£550 per day for an initial 4‑month contract.