Senior Transport Officer

Surrey County Council; Horsell; Hybrid; GBP 42,000; Full time

Job summary

A local government authority in the UK is seeking a Senior Transport Officer to oversee the Surrey English National Concessionary Travel Scheme and improve the bus network. This full-time position offers a salary of £41,585 per annum, with hybrid working options. Ideal candidates will have public transport ticketing knowledge and strong communication skills. Join a dedicated team improving transport access for all residents.

Benefits

26 days' holiday rising to 31 with service

Generous pension scheme

Lifestyle discounts

Paid volunteering days

Learning and development opportunities

Qualifications

• Working knowledge of public transport ticketing including the English National Concessionary Travel Scheme.
• Proven record in developing and delivering ambitious projects.
• Ability to work to deadlines and secure positive outcomes.

Responsibilities

• Responsible for day-to-day management of the Surrey English National Concessionary Travel Scheme.
• Manage bus pass scheme and LINK card for residents under 21.
• Lead transition of Acorn pass to digital ticketing.

Skills

Working knowledge of public transport ticketing

Proven communication and negotiation skills

Ability to prioritize and plan workload

Solutions oriented and customer-focused

Job description

• Location: Victoria Gate, Chobham Road, Woking, GU21 6JD

Description

We are committed to the development of our workforce. This position is only available to applicants who already work for Surrey County Council. We thank you for your interest in our roles and would encourage you to review our vacancies which are open to all.

This full-time position has a starting salary of £41,585 per annum, based on a 36 hour working week.

This is a secondment opportunity offered until March 2027. For internal candidates, please discuss with your current Line Manager before submitting your application.

We are excited to be hiring a new Senior Transport Officer - Concessionary Travel & Ticketing to join our fantastic Passenger Transport Projects Team team. The team is based at Victoria Gate in Woking.

We support hybrid working and our time is split between collaborating together in the office and working from home. There will also be the requirement to attend other area offices and visit stakeholders around the county as needed.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 31 days after 5 years' service (plus bank holidays)
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the Role

We are improving our bus network in Surrey, with an ambitious Bus Service Improvement Plan, supported by £50million of capital funding to decarbonise the bus network and improve the passenger experience, encouraging more people to use buses.

Would you like to join a dynamic and passionate team of committed colleagues to help deliver this positive change?

The Passenger Transport Projects Team, in our Strategic Transport Group, is responsible for initiatives that make travel by public transport easier, more accessible, inclusive, and attractive for all our residents, visitors and businesses. Our Team Vision is to enhance the customer transport experience to provide safe, secure, accessible, and sustainable public transport alternatives to the private car. We want to ensure our residents can access key services to maintain healthy independent lives.

We are now looking to recruit a Senior Transport Officer to be part of this journey and help us deliver these improvements. We are looking for someone who is enthusiastic, customer focussed with passion and interest, and who will be committed to helping all our bus users.

In this role you will be responsible for the day-to-day management of the Surrey English National Concessionary Travel Scheme, bus pass scheme, and our hugely successful LINK card which offers half-fare travel for residents under 21. You will also take a lead role as we transition the multi-operator Acorn pass to digital ticketing.

Shortlisting Criteria

To be considered for shortlisting for this position your CV and answers to the questions below will clearly evidence:

• Working knowledge of public transport ticketing including the English National Concessionary Travel Scheme and other public transport ticketing schemes
• Proven record in developing and delivering a range of ambitious projects
• Proven communication and negotiation skills skills with the ability to build relationships with a wide range of people including internal and external stakeholders, contractors, and other organisations
• Ability to prioritise and plan your workload in a busy team, undertaking projects of varying complexities
• Solutions orientated and customer-focussed with the ability to work to deadlines and secure positive outcomes from challenges

Application Questions

• Please tell us about your motivations for applying for this role.
• Please describe the qualities you possess that will make your application stand out above others.
• Please tell us about a project or programme you have delivered which you are most proud of.
• Please describe a project that you have recently been managing. What issues did you have to overcome and where were you successful?

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment. For an informal discussion please contract David Ligertwood (Passenger Transport Projects Team Manager) by email at [e-mail] .

The closing date for this advert is 21st September 2025. Interviews will take place in person at the Victoria Gate office in Woking.

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

Surrey County Council is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas.

Currently, Surrey has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils.

The Surrey Way behaviours are a guide that supports our council to work together effectively and deliver our best for our customers and communities, and for each other. Discover more about our behaviours.

Before submitting your application, we recommend you read the job description. Our Life at Surrey handbook also provides insights of the culture at Surrey and how as a valued employee, you can help shape our Council.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.