Senior Transport Control Team Leader

10 Recruitment Ltd; Huddersfield; On-site; GBP 35,000 - 41,000; Full time

Job summary

A recruitment agency seeks an experienced Control Team Leader to manage a team in a 24/7 operational environment. Responsibilities include leading performance, ensuring customer service excellence, and maintaining policies for incident management. Candidates must have prior leadership experience, strong operational control skills, and enjoy working under pressure. This role offers significant career progression, structured training, and the opportunity to influence operational decisions.

Benefits

Leadership role with real operational influence

Structured training and development

Long-term career progression

Qualifications

• Previous experience in a Control Team Leader or senior control/operations role is required.
• Experience working to deadlines in a live operational environment is essential.
• Understanding of driving hours and transport regulations is necessary.

Responsibilities

• Act as the main escalation point for control teams, customers, and field management.
• Lead, coach, and support a team of Controllers during assigned shifts.
• Ensure emergency response and incident management procedures are followed.
• Drive performance across dropped loads, call handling, and replanning activity.

Skills

Leadership and people management skills

Ability to manage KPIs and performance metrics

Strong administrative and organisational skills

Professional communication

Escalation management experience

Job description

A recruitment agency seeks an experienced Control Team Leader to manage a team in a 24/7 operational environment. Responsibilities include leading performance, ensuring customer service excellence, and maintaining policies for incident management. Candidates must have prior leadership experience, strong operational control skills, and enjoy working under pressure. This role offers significant career progression, structured training, and the opportunity to influence operational decisions.