Senior Technician, Operations Command Centre

Mastercard; Harrogate; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading financial services company is seeking a Senior Technician for their Operations Command Centre in Harrogate, England. The successful candidate will monitor the company's networking environments, ensure high service levels, troubleshoot issues, and create documentation for resolution steps. This role requires strong skills in monitoring and problem resolution, aligning with established protocols to minimize customer impact on network services.

Qualifications

• Demonstrates understanding of procedures and protocols, resolving basic issues.
• Experience monitoring and taking corrective action for basic problems.
• Gains experience updating internal tickets to document monitoring and recovery steps.

Responsibilities

• Monitors service levels and networking equipment.
• Clarifies customer problems and resolves system failures.
• Performs testing and analysis of network and data center facilities.
• Takes corrective actions to minimize customer impact.
• Creates and updates internal tickets to document recovery steps.

Skills

Understanding of procedures and protocols

Problem resolution

Monitoring skills

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Technician, Operations Command Centre Overview

• Monitors the Mastercard networking environments to ensure a consistently high level of service at all times to meet established SLA's
• Troubleshoots and resolves issues

Responsibilities

• Monitors service levels, networking equipment and software
• Clarifies common customer problems and provides resolution for simple system failures or degradations according to standard protocols
• Performs standard testing and analysis of all elements of the network and data center facilities
• Monitors and takes corrective actions for problems as they arise to minimize customer impact
• Creates and/or updates internal tickets to document monitoring and recovery steps

Experiences

• Demonstrates understanding of procedures and protocols, resolving basic issues to ensure alignment with protocols
• Experience monitoring and taking corrective action for basic problems
• Gains experience updating internal tickets to document monitoring and recovery steps

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.