Senior Technician, IT Infrastructure

Ryan; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

An established IT firm in Greater London seeks a Senior Technician to maintain optimal IT systems and performance. This hands-on role involves managing IT infrastructure, leading projects, and overseeing service delivery while ensuring robust operational standards. The ideal candidate will have over 7 years of experience in desktop administration and IT support, strong project management skills, and the ability to work effectively across teams. Competitive compensation and benefits are offered, along with opportunities for professional growth.

Benefits

Home Office Stipend

Business Connectivity Reimbursement

Gym Membership or Equipment Reimbursement

Tuition Reimbursement After One Year of Service

Flexible Work Environment

Qualifications

• 7+ years of experience in IT Infrastructure support in multi-location companies.
• Proven ability to provide tier 1-3 desktop support for Windows and Mac clients.
• Strong knowledge of network server and telecommunication systems required.

Responsibilities

• Maintain optimal systems and site performance and security.
• Lead communication and project coordination with business units.
• Deliver tier 3 support for desktop issues and manage IT projects.

Skills

Desktop Administration

Project Management

Vendor Management

Advanced Troubleshooting

Communication Skills

Collaboration

Education

Bachelor's degree in a relevant technology field

7+ years of IT Infrastructure Support experience

Tools

Microsoft O365

Windows 10/11

JAMF Pro

Intune

PowerShell scripting

Job description

Why Ryan

Competitive Compensation and Benefits

Home Office Stipend

Business Connectivity Reimbursement (Phone / Internet)

Gym Membership or Equipment Reimbursement

LinkedIn Learning Subscription

Flexible Work Environment

Tuition Reimbursement After One Year of Service

Accelerated Career Path

Award-Winning Culture & Community Outreach

The Senior Technician is a cornerstone within Ryans Information Technology (IT) team adept in Desktop Administration with a broad skill set in IT infrastructure including Networks Servers and Telecommunications. Tasked with maintaining optimal systems and site performance and security this role blends hands‑on technical work with strategic project management and vendor collaboration. Emphasizing a proactive approach the Senior Technician ensures robust secure IT operations supporting both daily needs and long‑term initiatives.

Duties and responsibilities as they align to Ryans Key Results

People

• Foster a culture of collaboration and continuous improvement within the IT team.
• Act as a senior escalation point for complex technical issues and provide guidance to the Service Desk team.
• Lead communication and project coordination with business units representing IT infrastructure services across the organization.
• Manage vendor relationships to enhance service delivery and optimize performance.
• Oversee multiple projects demonstrating strong time management and leadership skills.
• Partner with IT management to improve service delivery methods and procedures.
• Support continuous cross‑training within the Desktop Administration Team.
• Participate in on‑call rotations for critical support outside normal business hours.

Client

• Act as the primary point of contact for IT infrastructure support at designated locations ensuring the reliability and performance of desktop and broader IT systems through strategic and hands‑on support.
• Deliver tier 3 support for the Service Desk on desktop issues and provide tier 1–2 support for network server and telecommunications queries showcasing a deep understanding of the IT infrastructure spectrum.
• Responsively address service desk requests via various channels ensuring all tickets are resolved efficiently and in alignment with firm SLAs and Best Practice guidelines to exceed client expectations.
• Forge strong collaborative relationships with business units and vendors serving as a critical liaison to translate requirements into IT solutions address challenges and align infrastructure developments with business goals.
• Manage the coordination movement and reconnection of IT infrastructure equipment ensuring smooth transitions and minimal disruption to operations.
• Offer direct assistance to users addressing queries and problems with a focus on service excellence and user satisfaction ensuring that IT supports business productivity and growth.

Value

• Lead strategic IT infrastructure projects beyond desktop technology contributing to the design and deployment of scalable secure solutions.
• Develop and uphold IT standards policies and procedures.
• Optimize vendor management for value and performance.
• Stay current with emerging technologies and recommend relevant innovations.
• Provide advanced troubleshooting and maintenance across IT infrastructure components.
• Promote operational excellence through ITIL frameworks and best practices.
• Conduct audits and performance analyses to optimize systems.
• Manage resource allocation and capacity planning to support future business needs.

Education and Experience

• Bachelors degree in a relevant technology field or equivalent experience and knowledge of computer / network principles is required.
• More than 7 years of IT Infrastructure Support experience in medium to large multi‑location companies managing desktops, servers, networks and telephony.
• Proven ability to provide tier 1–3 desktop support in a 5000 user corporate computing environment that consists of Windows 10/11 and Mac clients.
• Proficiency in using industry‑standard Mobile Device Management (MDM) solutions such as JAMF Pro and Intune to manage a variety of devices ensuring secure and efficient operations across the organization.
• Must have a solid foundation in network server and telecommunication systems with the ability to manage and troubleshoot complex infrastructure issues.
• Strong project management skills and experience with Incident and Change management processes.
• Exceptional problem‑solving abilities and communication skills.
• Ability to collaborate to determine the most appropriate technical strategies and designs to meet business needs.

Computer Skills

• Proficient in Microsoft O365 and Windows 10 / 11.
• Familiar with SCCM, VMware vSphere and networking technologies.
• Experience with PowerShell scripting and MDM tools like JAMF Pro and Intune is preferred.
• Additional knowledge in Microsoft Server Operating Systems and components (Active Directory, DNS, DHCP, ADFS) VoIP, VLANs, LAN/WAN technologies, load balancers and wireless technologies is a plus.

Certificates and Licenses

• Valid driver’s license required.
• Microsoft O365 MCP and Active Directory certifications preferred.
• Additional certifications in Windows Server, VMware, CCNA, Network or Security are advantageous.

Work Environment

• Standard indoor working environment.
• Occasional long periods of sitting while working at a computer.
• The position requires regular interaction with employees at all levels of the Firm and external vendors.
• Able to travel internationally: up to 25%.

#Li‑Hybrid

Required Experience

Senior IC

Key Skills

Anti Money Laundering,Accounts Receivable,Javase,Bar Management,Analysis,Commercial

Employment Type : Full-Time

Experience : years

Vacancy : 1