Senior Technical Support Engineer – Video & Access Control

Motorola Solutions; Uxbridge; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading technology firm in Uxbridge seeks a Technical Support Engineer to support Video Security and Access Control products. This role involves collaborating with stakeholders to solve technical issues and mentoring the support team. Candidates should have strong communication skills, IT certifications, and experience in physical security products. The position focuses on enhancing customer service and improving troubleshooting methods within a dynamic environment.

Benefits

Referral Payment Plan

Continuous learning opportunities

Qualifications

• Strong understanding of networking and troubleshooting.
• Experience with Physical Security Access Control products and installations.
• Proven experience in an IT environment for 4-5 years or 7+ years without a degree.

Responsibilities

• Collaborate with cross-functional stakeholders to solve problems.
• Document technical issues and resolutions.
• Mentor and upskill frontline support agents.

Skills

Interpersonal communication

Troubleshooting logic

Analytical skills

Problem solving

Agile

Education

Bachelor's Degree in Computer Science or Engineering

IT Industry certifications (e.g., CCNA, CompTIA A+)

Tools

Powershell

Wireshark

Job description

A leading technology firm in Uxbridge seeks a Technical Support Engineer to support Video Security and Access Control products. This role involves collaborating with stakeholders to solve technical issues and mentoring the support team. Candidates should have strong communication skills, IT certifications, and experience in physical security products. The position focuses on enhancing customer service and improving troubleshooting methods within a dynamic environment.