Senior Technical Enablement Manager

Wise; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global technology company is seeking a Senior Tech Enablement Manager in London. This role is vital for empowering the Solution Engineering team, enhancing their integration capabilities. Candidates should have over 8 years of experience in technical enablement, preferably within fintech, and a strong background in creating documentation and managing training programs. This position promotes cross-functional teamwork and requires excellent communication skills.

Benefits

Inclusive team environment

Career progression opportunities

Diverse workplace

Flexible working conditions

Qualifications

• 8+ years in technical enablement or Solution Engineering roles.
• Experience with documentation and training program management.
• Familiarity with fintech or banking sectors.

Responsibilities

• Create and maintain technical documentation for integrations.
• Validate technical processes and flows.
• Troubleshoot and improve existing processes.
• Coordinate and conduct team training.
• Enhance tools for the Solution Engineering Team.
• Collaborate with analytics teams for KPIs and reporting.
• Lead cross-functional collaboration for technical projects.

Skills

Technical enablement experience

Cross-functional team collaboration

API integration skills

Performance management

Strong communication skills

Tools

Confluence

Jira

Postman

Kibana

Sumo

Job description

Overview

Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises. We allow our partners to embed the best way to send, receive and manage money internationally into their existing infrastructure, creating value for their business and customers. Over the past decade, Wise (formerly known as Transferwise) has built a global payments infrastructure that has revolutionised how money moves around the world. Now, thanks to Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

Job Description

We are seeking a Senior Tech Enablement Manager to join our Delivery Enablement team in London. You will be a key driver in empowering our Solution Engineering team, enhancing their ability to execute complex integrations with efficiency and effectiveness.

In this role, you will develop and maintain top-tier technical documentation, optimize processes, and enhance the tools and training available to the team. Your work will be crucial in ensuring they have everything they need to deliver high-quality technical solutions.

Key Responsibilities

• Create and maintain Technical Documentation: gather, consolidate, and create comprehensive technical documentation for existing and newly shipped integrations. Ensure documentation is user-friendly and easily accessible to relevant teams.
• Validate Technical Processes and Flows: conduct thorough reviews and validations of technical partner integration processes to ensure accuracy, efficiency, and adherence to best practices.
• Troubleshoot and Improve Processes: employ diagnostic skills and a curious mindset to test, debug, and identify areas for improvement within technical processes, facilitating enhanced efficiency and problem resolution.
• Coordinate and Conduct Team Training: design and deliver engaging training programs aimed at enhancing the technical skills and product knowledge of team members, ensuring alignment with evolving product features and processes.
• Enhance Solution Engineering Team Tools: continuously evaluate and improve the tools and resources used by the Solution Engineering Team, ensuring they meet the dynamic needs of the teams and their objectives.
• Performance and Reporting: collaborate with analytics teams to establish key performance indicators (KPIs) and data-driven reporting systems. Use these insights to drive continuous improvement and ensure alignment with strategic objectives.
• Cross-Functional Leadership: partner with global and regional leads to prioritize technical documentation, processes, tooling and training initiatives. Lead cross-functional collaboration to create and refine frameworks for technical integration projects and continuous process improvement.

Qualifications

• 8+ years in a technical enablement, Presales, Solution Engineering role, preferably in fintech, banking, or technology sectors.
• Proven experience with cross-functional teams to optimize technical project delivery and knowledge-sharing processes.
• Hands-on experience in developing frameworks, creating technical documentation, and managing training programs.
• Familiarity with performance management, reporting, and analytics to drive improvements in project execution.
• Experience with API and/or SWIFT-based payment integrations and understanding of complex banking systems.
• Proficiency to make API calls via Postman and troubleshoot via tools such as Kibana and Sumo
• Proficiency in knowledge management tools (e.g., Confluence, Jira) and collaboration platforms.
• Excellent communication and organizational skills, with a proactive approach to problem-solving.

Additional Information

For everyone, everywhere. We\'re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We\'re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it\'s like to work at Wise visit Wise.Jobs.

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