Senior Technical Account Manager – Legal Tech SaaS (Remote)

Novum Global; City of Edinburgh; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading legal tech consultancy is seeking a Technical Account Manager to be a technical relationship partner for arbitral institution clients in the UK. This position involves managing customer success, ensuring operational stability, and driving product adoption. Ideal candidates will bring over 5 years of customer-facing experience in a SaaS environment, strong technical skills, and excellent communication ability. Remote/hybrid working options are available, reflecting a modern approach to work-life balance.

Qualifications

• 5+ years in a technical, customer-facing role at a SaaS company.
• Proven relationship management skills with strong technical knowledge.
• Understanding of web technologies and APIs.

Responsibilities

• Act as the primary technical point of contact for customers.
• Manage client issues and coordinate cross-functional teams.
• Run recurring business reviews and own customer health.

Skills

Technical relationship management

Web technologies

APIs

Data integrations

Excellent communication

Proficiency in Freshdesk

Proficiency in Jira

Proficiency in Power BI

Tools

Freshdesk

Jira

Confluence

Power BI

Job description

A leading legal tech consultancy is seeking a Technical Account Manager to be a technical relationship partner for arbitral institution clients in the UK. This position involves managing customer success, ensuring operational stability, and driving product adoption. Ideal candidates will bring over 5 years of customer-facing experience in a SaaS environment, strong technical skills, and excellent communication ability. Remote/hybrid working options are available, reflecting a modern approach to work-life balance.