Senior Systems Analysis & Support Manager

1639 XCH Global Insrnc Sol Ltd; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance solutions provider is looking for a Senior Professional Systems Analyst Manager to oversee a support team managing Xchanging Software services across the London Market. The role involves ensuring compliance with SLAs, providing exceptional client service, and conducting regular reporting. Candidates should possess strong interpersonal and organizational skills, along with a minimum of 2 years’ experience in the insurance industry. This position offers a permanent, full-time contract based in the UK.

Qualifications

• Excellent interpersonal and leadership skills.
• Proven customer service experience with strong reporting abilities.
• Ability to work under pressure and in a team environment.

Responsibilities

• Manage a support team using Xchanging Software.
• Ensure compliance with contractual SLA’s and coordinate with clients.
• Provide monthly reporting and invoicing to clients.

Skills

Interpersonal skills

Customer Service

Reporting skills

Leadership

Organizational skills

Communication skills

Problem solving

Education

Minimum 2 years of experience in the insurance industry

Job description

A leading insurance solutions provider is looking for a Senior Professional Systems Analyst Manager to oversee a support team managing Xchanging Software services across the London Market. The role involves ensuring compliance with SLAs, providing exceptional client service, and conducting regular reporting. Candidates should possess strong interpersonal and organizational skills, along with a minimum of 2 years’ experience in the insurance industry. This position offers a permanent, full-time contract based in the UK.