Senior Strategy & Operations Manager

ZipRecruiter; City Of London; On-site; GBP 100,000 - 110,000; Full time

Job summary

A leading HealthTech company in London is seeking a Senior Strategy and Operations Manager to enhance patient experiences through cross-functional projects in pricing, product innovation, and partnerships. The ideal candidate has over 8 years of experience in consulting or strategic roles within healthcare. This position offers competitive compensation of £100k to £110k annually.

Qualifications

• 8+ years of experience at a top-tier consulting firm or in a strategic role within healthcare, consumer, or digital business.
• Proven track record in launching or scaling customer-facing initiatives.
• Experience in building financial models for decision-making.

Responsibilities

• Tackle strategic challenges in the patient care journey.
• Continuously listen to and learn from patients for category-focused initiatives.
• Lead product and feature development to enhance patient input.
• Navigate strategic planning and execution.
• Create scalable processes for quality care.

Skills

Strategic problem solving

Customer-centric mindset

Data-driven decision making

Operational excellence

Commercial expertise

Job description

Job Description

Senior Strategy and Operations Manager

London

£100k-£110k

We’ve partnered with one of Europe’s fastest-growing HealthTech companies to find a Senior Strategy and Operations Manager. In this high-impact role, you’ll work closely with the GM of one of their biggest categories that is growing 100% YoY.

You will spearhead cross-functional projects across pricing, product innovation, commercial strategy, and partnerships — all aimed at enhancing the patient experience. This role suits someone who is relentlessly customer-focused, data-savvy, and excited to help build a market-leading solution in Healthcare.

What you\'ll be doing

• Tackle complex strategic challenges by breaking down issues to their core and developing innovative, high-impact solutions across the patient care journey — from initial patient acquisition to long-term engagement and retention.
• Customer-centric mindset: Continuously listen to and learn from patients to understand their experiences, concerns, and goals. You’ll ensure their voices shape every category-focused initiative.
• Lead product and feature development: Work alongside product, clinical, and technology teams to identify and implement improvements that respond to patient input and achieve measurable results.
• Execute with precision: Navigate both strategic planning and hands-on execution — from crafting the category vision to managing detailed implementation plans.
• Establish operational excellence: Create scalable processes and systems that consistently deliver quality care efficiently and at scale.

What we are looking for

• You have 8+ years of experience at a top-tier consulting firm or in a strategic, operational, or growth-focused role within a relevant industry, such as Healthcare, Consumer or Digital business.
• You will need to show prior experience in launching or scaling a customer-facing initiatives.
• You possess a data-driven mindset, with proven experience in building financial models to drive decision-making.
• As a versatile generalist, you\'re comfortable zooming out to shape high-level strategy while also diving into the details to solve complex, hands-on challenges.
• Robust commercial expertise – you’re skilled in pricing strategy, financial analysis, and establishing key performance indicators.