Senior Software Support Engineer - ERP/CRM & Integrations

ECS Resource Group Ltd; Gloucester; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

A tech solutions provider seeks a Senior Software Support Analyst to join their Business Systems Team in Cheltenham. This hybrid role involves providing advanced support across core business applications such as ERP, CRM, and E-commerce. The ideal candidate will leverage over 5 years of experience, along with advanced SQL skills, to ensure seamless operations and user experience. You'll be pivotal in integrating systems and enhancing application efficiency, all while working collaboratively within a focused team.

Qualifications

• 5+ years of experience in software/application support with strong focus on databases and integrations.
• Experience supporting ERP/CRM/E-commerce environments.
• Advanced SQL skills for complex queries, joins, triggers, and stored procedures.

Responsibilities

• Provide application support and maintenance.
• Manage incidents, problems, and changes.
• Collaborate on continuous improvement.
• Handle integration and data management.

Skills

SQL skills (T-SQL/SQL Server)

Application support

Incident management

ERP/CRM/E-commerce support

API integrations

Tools

HaloPSA

ServiceNow

Jira Service Management

Job description

A tech solutions provider seeks a Senior Software Support Analyst to join their Business Systems Team in Cheltenham. This hybrid role involves providing advanced support across core business applications such as ERP, CRM, and E-commerce. The ideal candidate will leverage over 5 years of experience, along with advanced SQL skills, to ensure seamless operations and user experience. You'll be pivotal in integrating systems and enhancing application efficiency, all while working collaboratively within a focused team.