Senior Software Engineer MES

Rhian_Convatec; United Kingdom; Remote; GBP 55,000 - 75,000; Full time

Job summary

A leading global healthcare company in the UK seeks a Senior Software Engineer to ensure the stability and improvement of Manufacturing Execution Systems (MES). The candidate will provide expert support, maintain MES platforms, and collaborate across teams. A minimum of 5 years in IT support, particularly with MES systems, is required. Offers remote work and a comprehensive benefits package.

Benefits

Annual global incentive plan-bonus

Supplementary pension plan with employer's contribution

Referral bonus system and recognition programs

Introduction program and development trainings

Qualifications

• Minimum of 5 years of experience in IT support with a focus on regulatory and Quality Solutions.
• Proficient in one or more programming languages relevant to MES systems (e.g., Python, Java, C#, JavaScript/TypeScript).
• Experience supporting and maintaining MES platforms, specifically Critical Manufacturing or Delmia Apriso.

Responsibilities

• Deliver second-line support for MES platforms, addressing incidents and user queries.
• Troubleshoot, debug, and resolve MES system issues.
• Collaborate with cross-functional teams to analyze and resolve MES-related problems.

Skills

Troubleshooting MES platforms

Proficient in Python

Communication with business users

Analytical skills

Team collaboration

Education

Bachelor's or Master's degree in Engineering or IT

ITIL 4 certification

Tools

SQL

GitHub

Job description

Position Overview

The Senior Software Engineer MES is responsible for ensuring the stability, reliability, and continuous improvement of Manufacturing Execution Systems. This role focuses on providing expert support, maintenance, and enhancements for currently used MES platforms (Critical Manufacturing & Delmia Apriso), enabling efficient production operations and rapid issue resolution. The ideal candidate combines technical troubleshooting skills with a strong understanding of manufacturing processes and a commitment to delivering excellent service to business-users.

Key Responsibilities

• Deliver second-line support for MES platforms, addressing incidents, service requests, and user queries in a timely manner.
• Troubleshoot, debug, and resolve MES system issues, escalating complex problems as needed.
• Perform routine system maintenance, upgrades, and patches to ensure optimal performance and compliance.
• Collaborate with cross-functional teams (production, QA, IT) to analyze and resolve MES-related problems.
• Document support activities, solutions, and system modifications for traceability and compliance.
• Participate in root cause analysis and implement corrective/preventive actions for recurring issues.
• Develop or configure new or updated system functionalities.
• Write clean, efficient, and maintainable code for MES systems, adhering to best practices and coding standards.
• Provide training and support to MES users, promoting best practices and system adoption.
• Stay updated on MES developments and recommend improvements.
• Contribute to the testing and deployment of new MES functionalities and integrations.
• Assist in task estimation, planning, and continuous improvement initiatives for MES support activities.
• Apply agile methodologies and principles to manage projects and deliver value quickly and efficiently.

Key Requirements

• Minimum of 5 years of experience in IT support with a focus on regulatory and Quality Solutions.
• Experience supporting and maintaining MES platforms, specifically Critical Manufacturing (CMF) or Delmia Apriso.
• Proficient communication skills to align with Business Users.
• Proficient in troubleshooting, debugging, and resolving software and system issues in a manufacturing environment.
• Strong understanding of manufacturing processes and MES workflows.
• Familiarity with database technologies (e.g., SQL), scripting, and integration with shop-floor equipment.
• Knowledge of ITIL or similar service management frameworks is an advantage.
• Experience with software development methodologies (e.g., Agile) and version control systems (e.g., GitHub).
• Proficient in one or more programming languages relevant to MES systems (e.g., Python, Java, C#, JavaScript/TypeScript).
• Excellent problem-solving, analytical, and communication skills.
• Ability to document technical solutions and provide user training.
• Team player with strong collaboration skills across technical and non-technical stakeholders.
• Willingness to participate in on-call support rotations and respond to urgent production issues when required.

Education & Qualifications

• A Bachelor's or Master's degree in Engineering, Software Development, Information Technology, or a related field. Advanced degrees or certifications are a plus.
• ITIL 4, GMP or Database technologies is a plus.

Travel Requirements

• Position involves travel up to 10% of the time, mostly within Europe, Asia Pacific, and Americas.
• Most trips will include overnight travel.

Languages

• English
• Portuguese or Spanish is a plus

Working Conditions

• Remote working model

Note: Please send your CV only in English language.

Employee perks, benefits

• Annual global incentive plan-bonus
• Large corporation with representation and manufacturing plants worldwide
• Stable employer in Slovakia, Košice region
• Corporate values: Improve care, Deliver results, Grow together, Own it, Do what’s right
• Introduction program, development trainings, and career opportunities for internal employees
• Referral bonus system and recognition programs
• Supplementary pension plan after the trial period with employer's contribution
• Social fund (various employee support and perks)

This transformation will change your career. You’ll be challenged to think bigger, supported to bring ideas to life, and could make a significant impact.

Disclaimer: This is work that will move you and push you outside your comfort zone.

Additional information

Equal opportunities: ConvaTec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis prohibited by law.

Notice to agency representatives: ConvaTec is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a valid written agreement will become the property of ConvaTec.