Senior Software Engineer - Customer Experience Platform

Hopper; Remote; GBP 60,000 - 80,000; Full time

Job summary

A prominent technology firm in the UK is seeking an experienced software engineer to design and improve backend and full-stack systems. The role involves developing scalable APIs and collaborating with cross-functional teams to enhance customer experiences. Ideal candidates will have over 3 years of experience in software engineering, a strong technical background in distributed systems, and familiarity with cloud platforms. Join us to make a significant impact in a cutting-edge environment.

Benefits

Career advancement opportunities

Collaborative environment

Work remotely anywhere in the continental U.S.

Qualifications

• 3+ years of experience in software engineering with large-scale distributed systems.
• Strong background in frontend and backend development, APIs, and cloud infrastructure.
• Experience designing and maintaining RESTful APIs and microservices.

Responsibilities

• Design, build, and improve backend and full-stack systems.
• Develop scalable APIs and microservices for customer self-service.
• Collaborate with cross-functional teams to deliver seamless customer experiences.

Skills

Software engineering

RESTful APIs

Microservices

Distributed systems

Cloud infrastructure

Collaboration

Tools

PostgreSQL

MySQL

NoSQL

AWS

GCP

React

TypeScript

Job description

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely anywhere within the continental U.S.
• Collaborative environment with cross‑functional teams
• Direct impact on enhancing customer experiences and agent efficiency
• Involvement in cutting‑edge technologies such as AI and conversational systems

What to Expect (Job Responsibilities)

• Design, build, and improve backend and full‑stack systems for customer self‑service and internal tools
• Develop scalable APIs, microservices, and orchestration logic for post‑booking journeys
• Collaborate with product, design, AI, and operations teams to deliver streamlined customer experiences
• Integrate with external systems to support internal use cases and partner deployments
• Own features end‑to‑end, from design through implementation and monitoring

What is Required (Qualifications)

• 3+ years of experience in software engineering, especially with large‑scale distributed systems or customer‑facing applications
• Strong technical background in modern frontend and backend development, distributed systems, APIs, and cloud infrastructure
• Experience in designing, building, and maintaining RESTful APIs, microservices, or event‑driven systems
• Familiarity with databases (PostgreSQL, MySQL, NoSQL) and cloud platforms (AWS, GCP, or similar)
• Strong communication skills and ability to collaborate with cross‑functional teams

How to Stand Out (Preferred Qualifications)

• Experience with conversational AI, LLM orchestration, or automation systems
• Background in building customer service, CRM, telephony, contact center, or workflow automation tools
• Familiarity with React, TypeScript, or modern frontend frameworks
• Experience integrating with external systems like telephony APIs or payment gateways
• Knowledge of travel industry technologies (PSS/GDS, hotel PMS/CRS) is a plus

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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top‑tier employer.