Senior Services Consultant

HubSpot; Greater London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A leading software company in the UK is seeking a Senior Services Consultant to guide customers through implementation strategies and provide expert recommendations. This role demands strong communication, problem-solving skills, and the ability to handle complex SaaS solutions. Ideal candidates will possess a strategic mindset, be detail-oriented, and have extensive experience with large customers. This full-time position offers the chance to significantly impact customer success as HubSpot expands its enterprise operations.

Qualifications

• Fluency in English is mandatory.
• Must have a customer-first mindset with a consultative problem-solving approach.
• Experience necessary for assisting customers in driving organizational change.

Responsibilities

• Guide customers through tailored implementation strategies.
• Create customized plans addressing unique customer needs.
• Build relationships with partners for enhanced recommendations.

Skills

Fluency in English

Customer-first mindset

Deep implementation expertise with SaaS

Experience in driving organizational change

Strong project management skills

Job description

Senior Services Consultant

As a Senior Services Consultant you will be responsible for guiding prospects and customers through the process of determining the right implementation and service strategy to support both their initial and long‑term success with HubSpot. HubSpot is rapidly expanding upmarket and as we serve more customers with advanced requirements and complex tech stacks we need people who can advise and recommend the best way to deploy our software to meet our customers’ business goals. We are looking for motivated team members who have strong communication skills, a passion for solving challenging problems, strong business and technical acumen and the desire to help build up HubSpot’s growing enterprise team.

Responsibilities

• Recommend the right implementation approach and ongoing services for HubSpot’s complex upmarket customers to lead the customer to long‑term success with HubSpot:
  • Diagnose customer needs based on business objectives and technical requirements.
• Create customized implementation plans and recommend services and/or solutions partners based on customers’ unique needs.
• Work directly with the customer or partner to define resource needs.
• Establish clear milestones, project plans and timelines for execution.
• Present plans to the customer’s executive team.
• Influence customer purchase decisions by driving urgency and certainty in recommended solutions.
• Contribute to the growth of the enterprise practice by enhancing alignment between sales and services teams and customizing implementation solutions for customers.
• Build relationships with accredited solutions partners to:
  • Enhance quality of recommendations.
  • Contribute to partner development by providing feedback directly and through PDMS.
  • Enhance effectiveness of partner accreditations.
• Provide advice and recommendations for HubSpot best practices, business process deployment planning and change management to HubSpot prospects.

Qualifications

• Have fluency in English.
• Have a customer‑first mindset and a consultative approach to problem solving.
• Have deep implementation expertise with complex SaaS software (CRM, ERP, etc.) for large complex customers.
• Have experience helping customers drive organizational change.
• Have experience driving value conversations to executive teams.
• Have excellent oral and written communication skills.
• Have the ability to provide a level of certainty and urgency to a customer so they feel like they are making the right decision.
• Have a strategic mindset and can help customers with their long‑term planning by recommending additional HubSpot products and services that will help them grow.
• Are very detail‑oriented and have strong project management skills.
• Have a strong technical aptitude with a deep understanding of integrations, APIs and technical strategy.

Accommodation & Equal Opportunity

We know the confidence gap and impostor syndrome can get in the way of meeting spectacular candidates, so please don’t hesitate to apply – we'd love to hear from you.

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At HubSpot we value both flexibility and connection. Whether you’re a remote employee or working from the office, we want you to start your journey here by building strong connections with your team and peers.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie‑detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Germany Applicants: (m/f/d) – link to HubSpot’s Career Diversity page here.

India Applicants: link to HubSpot India’s equal opportunity policy here.

About HubSpot

HubSpot (NYSE: HUBS) is an AI‑powered customer platform with all the software integrations and resources customers need to connect marketing, sales and service. HubSpot’s connected platform enables businesses to grow faster by focusing on what matters most: customers. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go, and Deliver with HEART. These commitments shape how we work, lead and grow.

Application Details

Required Experience: Senior IC

Employment Type: Full Time

Key Skills: Anti Money Laundering, Dynamics AX, Editorial, Gems Jewellery, Accounts Reconciliation, Information Technology

Experience: years

Vacancy: 1