Senior Service Desk Analyst — Windows, Office 365 & Cloud

ECI; Greater London; On-site; GBP 37,000 - 53,000; Full time

Job summary

A leading managed services provider in London seeks a talented Senior Service Desk Analyst to deliver top-notch desktop support in a fast-paced environment. This role involves troubleshooting various technologies, providing Level 2-3 support, and ensuring customer satisfaction. Ideal candidates will have at least 3 years of experience and proficiency in Microsoft systems, Office 365, and Azure. Join our vibrant team and enjoy a competitive compensation package while making a positive impact in the financial services sector.

Benefits

Competitive compensation package

Dynamic work environment

Collaborative team culture

Qualifications

• Minimum 3+ years of end-user support experience required.
• Experience with Microsoft Office 2010-2019 and Office 365 installation.
• Hands-on with Azure, Intune, OneDrive, and Exchange Online.

Responsibilities

• Provide Level 2-3 desktop support for multiple users.
• Respond to Level 2-3 service tickets in a fast-paced environment.
• Troubleshoot hardware and software installation and upgrades.

Skills

End-user support

Microsoft Operating Systems

Office 365 administration

Azure knowledge

PowerShell

Cyber-security concepts

Networking concepts

Customer service skills

Tools

ServiceNow

ConnectWise

Jira

Job description

A leading managed services provider in London seeks a talented Senior Service Desk Analyst to deliver top-notch desktop support in a fast-paced environment. This role involves troubleshooting various technologies, providing Level 2-3 support, and ensuring customer satisfaction. Ideal candidates will have at least 3 years of experience and proficiency in Microsoft systems, Office 365, and Azure. Join our vibrant team and enjoy a competitive compensation package while making a positive impact in the financial services sector.