Senior Service Desk AI Product Owner & Automation Lead

Fitch Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A global financial information services provider in Manchester is seeking an AI Product Owner & Developer to manage and enhance the Service Desk AI Assistant. This role involves technical development, user engagement, and data analysis to improve user satisfaction and operational efficiency. Ideal candidates will have a strong background in AI technologies, experience in service desk environments, and a passion for enhancing user experiences. The position offers a hybrid work environment and a commitment to employee growth and support.

Benefits

Hybrid Work Environment

Comprehensive healthcare offerings

Retirement planning and tuition reimbursement

Qualifications

• Strong background with AI technology on both a technical and user level.
• Experience with building, deploying or managing AI/Chatbot assistants.
• Ability to identify workflow bottlenecks and automate repetitive tasks.

Responsibilities

• Manage, develop, and improve the Service Desk AI Assistant.
• Engage with end users to gather feedback and enhance user satisfaction.
• Analyze usage metrics for continuous refinement of the Assistant.

Skills

AI technology knowledge

User experience improvement

NLP concepts understanding

Data analysis skills

Collaboration with stakeholders

Tools

Moveworks Agentic AI platform

Jira Service Desk

Microsoft Power Platform (Power Automate, Power Apps, Power BI)

Job description

A global financial information services provider in Manchester is seeking an AI Product Owner & Developer to manage and enhance the Service Desk AI Assistant. This role involves technical development, user engagement, and data analysis to improve user satisfaction and operational efficiency. Ideal candidates will have a strong background in AI technologies, experience in service desk environments, and a passion for enhancing user experiences. The position offers a hybrid work environment and a commitment to employee growth and support.