Senior Service Coordinator

Veolia; England; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading environmental services company in the UK seeks a Senior Service Coordinator to manage service delivery and ensure customer satisfaction. Your role includes coordinating transport operations, engaging with customers, and supporting drivers to provide exceptional service. Ideal candidates will possess knowledge of transport compliance and strong communication skills. This full-time position offers competitive pay and benefits, including an annual bonus and opportunities for professional growth.

Benefits

Annual performance bonus

25 days of annual leave

Access to pension scheme

One paid volunteer day

Ongoing training opportunities

Qualifications

• Experience in a customer-centric environment.
• Strong understanding of transport compliance and WTD.
• Good communication skills across all levels.

Responsibilities

• Assist Operations Manager ensuring first-class customer experience.
• Manage day-to-day service delivery and allocate work to vehicles/routes.
• Communicate with customers providing updates and maintain driver contact.

Skills

Customer centric environment

Transport compliance understanding

Good communication skills

Logistics/transport experience

Tools

Transport CPC

Job description

Ready to find the right role for you?

Senior Service Coordinator (Transport)

Salary: Competitive plus company bonus & pension

Hours: Full-time, 40 hours per week (Monday to Friday)

Location: Derby

When you see the world as we do, you see the chance to help the world take better care of its resources and help it become a better place for everyone. It's why we're looking for someone who's just as committed as we are, to push for genuine change and bring our ambition of Ecological Transformation to life.

We know that everyone here at Veolia can help us work alongside our communities, look after the environment, and contribute to our inclusive culture.

What we can offer you

• Eligible for an annual performance bonus
• 25 days of annual leave
• Access to our company pension scheme
• One paid days leave every year to volunteer and support your community
• Ongoing training and development opportunities, allow you to reach your full potential

What you'll be doing

• Assist the Operations Manager and coordinate and control all aspects of service delivery in a safe and compliant manner, ensuring that we deliver a first class customer experience.
• Responsible for day to day management of the service delivery, including the dynamic allocation of work to vehicles/routes.
• Proactively communicate with customers, providing status updates and maintaining contact with drivers throughout the day.
• Upon drivers return to the depot, they will ensure that the debrief process is completed in line with business policy and procedure with any necessary action or updates being reported and escalated as required.
• Driving an engaged workforce with our frontline colleagues and being responsible for supporting drivers, pro-actively acting on issues identified on the rounds

What we're looking for

• Experience operating within a customer centric environment.
• Able to demonstrate a strong understanding of transport compliance and WTD.
• Good communication skills communicating with people of all levels specifically including drivers and frontline employees.
• Experience working within a similar environment within logistics/transport.
• Transport CPC - desirable.
• Knowledge of operating other waste management facilities - desirable.

Job Posting End Date

04-11-2025

What's next

Apply today, so we can make a difference for generations to come.

We're proud to have been named as one of The Sunday Times Best Places to Work for three consecutive years in 2023, 2024 and 2025. This consistent recognition reflects our commitment to our people, demonstrating that Veolia is not just transforming the environment, we're also transforming what it means to have a rewarding, purposeful career.

We're dedicated to supporting you throughout your application journey, offering adjustments where reasonable and appropriate. As a proud Disability Confident Employer, we will offer an interview to applicants with a disability or long-term condition who opt-in to the Disability Confident scheme, and meet the minimum criteria for our roles.

We're also committed to ensuring that all applicants and colleagues receive fair treatment without discrimination on any grounds, aiming to create a diverse and inclusive workplace where everyone can thrive.

If you are successful in securing a new role or promotion within the company, any offer to you may be subject to the acceptance of standardised terms and conditions. These new terms and conditions may differ from your current contract, if you have any questions about how this might affect you, please don't hesitate to contact your line manager or the HR team.