Senior Service Advisor — Customer Experience Lead

Evans Halshaw; Stapleford; On-site; GBP 30,000 - 43,000; Full time

Job summary

A prominent automotive retailer in Stapleford is seeking a Senior Service Advisor to deliver outstanding customer care. You will manage service/repair bookings, support customers with guidance, and ensure efficient operations. Ideal candidates will have service advisor experience, strong organizational skills, and the ability to work in a fast-paced environment. Benefits include a competitive salary, 33 days of annual leave, and numerous perks. This position is perfect for those passionate about the automotive industry.

Benefits

33 days annual leave

Extra day off on birthday

Tailored training opportunities

Cycle to work scheme

High street discounts

Qualifications

• Previous/current Service Advisor experience in the motor industry.
• Great organisation/admin skills and experience using computer systems.
• Ability to maintain customer service levels while meeting KPI’s and deadlines.

Responsibilities

• Providing estimates, booking and scheduling service/repair work.
• Be a main point of contact for customer support and guidance.
• Advise customers on recommended courses of action.

Skills

Customer service skills

Organisation skills

Upselling experience

Job description

A prominent automotive retailer in Stapleford is seeking a Senior Service Advisor to deliver outstanding customer care. You will manage service/repair bookings, support customers with guidance, and ensure efficient operations. Ideal candidates will have service advisor experience, strong organizational skills, and the ability to work in a fast-paced environment. Benefits include a competitive salary, 33 days of annual leave, and numerous perks. This position is perfect for those passionate about the automotive industry.