Senior Service Advisor: Customer Care & Profitability

Vospers Motor House Ltd; Plymouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A family-run motor dealer in Plymouth is seeking a Senior Service Advisor to manage the Service Reception desk. This role emphasizes providing excellent customer service and ensuring that all customer needs are met throughout their visit. Candidates should have experience in a customer-facing role and possess strong organizational skills. Working hours are Monday to Friday with Saturdays on a rota basis, with salary discussions happening at the interview stage.

Benefits

Holiday accrual scheme

Life Insurance Scheme

Paid sickness scheme

Professional development

Qualifications

• Experience in a customer-facing role.
• Strong organizational skills.

Responsibilities

• Manage the Service Reception desk ensuring customer satisfaction.
• Book vehicles and ensure convenience for customers.
• Monitor workshop hours and maximize sales.

Skills

Customer service

Communication

Problem-solving

Job description

A family-run motor dealer in Plymouth is seeking a Senior Service Advisor to manage the Service Reception desk. This role emphasizes providing excellent customer service and ensuring that all customer needs are met throughout their visit. Candidates should have experience in a customer-facing role and possess strong organizational skills. Working hours are Monday to Friday with Saturdays on a rota basis, with salary discussions happening at the interview stage.