Senior Service Advisor

Vertu Motors; Wigan; On-site; GBP 35,000; Full time

Job summary

A leading motor retailer in Wigan is seeking a Senior Service Advisor to enhance customer relations. You will engage with customers, ensure they are informed, and follow up on their satisfaction. Ideal candidates have prior experience in a similar role and demonstrate exemplary communication and organizational skills. The position offers a £35,000 basic salary alongside benefits such as 25 days’ holiday, online discounts, and pension plans. Join us to advance your career in a supportive work environment.

Benefits

25 days’ holiday plus bank holidays

Access to online rewards platform

Preferential service rates

Colleague purchase scheme

Share Incentive Scheme

Pension

Enhanced maternity and paternity leave

Qualifications

• Previous experience as a Service Advisor in the motor industry – essential.
• Confident and clear communication skills, both spoken and written.
• Ability to plan and stay organized during busy times.

Responsibilities

• Serve as the key link between customers and the workshop.
• Keep customers informed and explain work clearly.
• Follow up on customer satisfaction after work completion.

Skills

Communication skills

Organizational skills

Customer focus

Job description

Key Responsibilities

• Be the key link between customers and the workshop.
• Keep customers informed, explain work clearly, and offer products or services that add value and safety.
• Follow up to make sure customers are happy with the work completed.
• Help us keep our customer satisfaction levels outstanding.

Qualifications

• Previous experience as a Service Advisor in the motor industry – essential for consideration.
• Confident, kind, and clear communication – spoken and written.
• Ability to plan your day and stay organised when it's busy.
• A focus on doing the right thing for customers and colleagues.

Why Work With Us?

At Vertu Ford Wigan, we have an exciting opportunity for a Senior Service Advisor to join our team where colleagues recently rated us 100% "Great Place to Work" in our latest colleague engagement survey.

We are proud to be a stable, financially secure Motor Retailer that invests more in our colleagues' personal development than any other. If you are successful, you can look forward to ongoing training opportunities that provide you with the right career path, career progression, and a range of benefits you would expect from an employer of choice.

Salary & Benefits

We are offering a £35,000 basic salary plus company benefits.

• 25 days’ holiday, rising with length of service plus bank holidays.
• Access to our online rewards platform with cashback and discounts at many retailers.
• Preferential service rates.
• Colleague purchase scheme.
• Share Incentive Scheme.
• Pension.
• Enhanced maternity and paternity leave.

So, if you want to grow your career where people and customers come first, and you're passionate about delivering outstanding customer service, we'd love to hear from you.