Senior Service Advisor

Perfect Placement UK Ltd; Swindon; On-site; GBP 27,000 - 32,000; Full time

Job summary

A prominent automotive dealer group in Swindon is seeking a Senior Service Advisor. The ideal candidate will have a strong customer service background, preferably in a Main Dealer environment. Responsibilities include communicating repair needs to customers, producing Job Cards, and preparing Invoices. The role offers a competitive salary of up to £32,000, an uncapped bonus, and various benefits, ensuring excellent career prospects. Full clean UK driving licence required.

Benefits

Salary around £32,000

Uncapped performance-related bonus of up to £6,000

Accredited training

22 days annual leave plus bank holidays

Workplace pension scheme

Various company benefits

Qualifications

• Previous experience within a Main Dealer environment preferred.
• Full clean UK driving licence with minimal points.
• Strong track record in a customer service-oriented role.

Responsibilities

• Communicate with customers about required repair work.
• Produce Job Cards on in-house computer systems.
• Update Customers and Vehicle Records.
• Prepare and complete Invoices.
• Advise customers on estimated costs and timescales.

Skills

Customer-focused

Ability to upsell

Job description

Overview

Our client is an Automotive franchise-approved car dealer group and they are currently recruiting for a Senior Service Advisor in the Salisbury area.

For your hard work as a Senior Service Advisor for our Client, you can expect a salary with up to £32,000.

Benefits

• Starting salary around £32,000 per annum (negotiable pending experience).
• Access to an uncapped performance-related bonus scheme of up to £4‑6,000 per annum.
• Accredited training and career development with a popular premium car brand.
• 22 days annual leave plus the 8 bank holidays and your birthday off.
• Workplace pension scheme.
• Various company benefits including staff purchase discounts, life assurance, long service/loyalty awards, and access to an online rewards/retailer discounts platform, amongst others.
• Fantastic career prospects with a dealer group operating for over 25 years across the South/Southwest England region.
• Alternating early/late shift rota Monday to Friday. Week one: 8:00 am‑4:30 pm. Week two: 9:30 am‑6:00 pm. 1‑in‑3 Saturdays, 8:30 am‑1:00 pm.

Duties

• Professionally communicate with customers about repair work required on their vehicle.
• Produce Job Cards on in‑house computer systems.
• Update Customers and Vehicle Records.
• Part of this Service Advisor role will include preparing and completing Invoices.
• Advise Customer on estimated costs of repairs and timescales of work.

Qualifications

Our Client is ideally seeking Senior Service Advisors who have previous working experience within a Main Dealer environment, however, they have said they’re willing to consider candidates outside the motor trade, provided they have a full clean UK driving licence with minimal points and a strong track record in a similar customer service‑oriented role.

To be successful in this role you will be customer‑focused and have the ability to upsell effectively.

How to apply

To apply for this Senior Service Advisor position, please forward your CV to Hamish Lowrie quoting the job reference number or call our office for a chat about this Service Advisor position.

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