Senior Service Advisor

Perfect Placement; Salisbury; On-site; GBP 32,000; Full time

Job summary

A leading automotive recruitment agency is seeking a Senior Vehicle Service Advisor in Salisbury, offering a starting salary of around £32,000 per annum and potential bonuses up to £6,000. This role involves leading a service team, ensuring exceptional customer experiences, and managing communication with various departments. Candidates should have strong organizational and communication skills, ideally with experience in the automotive sector. Additional benefits include accredited training and a workplace pension scheme.

Benefits

22 days annual leave plus bank holidays

Access to performance-related bonus scheme

Workplace pension scheme

Staff purchase discounts

Life assurance

Accredited training and career development

Qualifications

• 1-2 years experience as a Vehicle Service Advisor in a franchise-approved automotive dealership.
• Full clean UK driving license with minimal points.
• Customer service-oriented experience in similar roles.

Responsibilities

• Serve as a key point of contact for customers to ensure excellent service.
• Lead the service team to meet departmental targets.
• Communicate effectively with workshop and sales teams.

Skills

Strong communication skills

Organizational skills

Knowledge of Microsoft Office and Excel

Tools

DMS systems (Pinewood Pinnacle)

DMS systems (eDynamix)

Job description

Senior Vehicle Service Advisor required in Salisbury

• SALARY: Starting salary around £32,000 per annum, pending experience, plus up to £4-6,000 uncapped additional bonus potential.
• HOURS: Alternating early / late shift rota Monday to Friday. Week one: 8:00 am-4:30 pm. Week two: 9:30 am-6:00 pm. 1 in 3 Saturdays, 8:30 am-1:00 pm.
• BENEFITS: Staff purchase discounts, enhanced holiday allowance, further training / development, and access to an online rewards / retailer discounts platform, amongst others.

Our client, a large franchise‑approved car dealer group situated throughout South West England, is currently looking to recruit a Senior Service Advisor to join their premium dealership in Salisbury.

Reporting to the Aftersales Manager and helping oversee 3 other Service Advisors, as a Senior Service Advisor, you’ll be a key point of contact for customers, ensuring every interaction is handled with professionalism, efficiency, and care. You’ll lead by example, helping to drive service profitability through expert communication, accurate documentation, and a proactive approach to upselling additional products and services. Supporting the Aftersales Manager, you’ll also play an important part in mentoring and motivating the service team to meet departmental targets and maintain high standards across all touchpoints. Working closely with the workshop, parts, and sales teams, you’ll ensure smooth internal processes and deliver an exceptional end‑to‑end customer experience.

The successful Service Advisor would ideally be able to deliver the very highest level of customer service through strong communication skills, resulting in total customer satisfaction. Very strong organisational skills, along with knowledge of Microsoft Office, Excel, and DMS systems (Pinewood Pinnacle and eDynamix preferred), would be of high priority. At least one to two years of current or recent experience as a Vehicle Service Advisor within a franchise‑approved automotive dealership would be desirable; however, they have said they're willing to consider Advisors outside the motor trade, provided they have a full clean UK driving license with minimal points and a strong track record in a similar customer service‑oriented position.

What's in it for you?

• Starting salary around £32,000 per annum (negotiable pending experience).
• Access to an uncapped performance‑related bonus scheme of up to £4-6,000 per annum.
• Accredited training and career development with a popular premium car brand.
• 22 days annual leave plus the 8 bank holidays and your birthday off.
• Workplace pension scheme.
• Various company benefits including staff purchase discounts, life assurance, long service / loyalty awards, and access to an online rewards / retailer discounts platform, amongst others.
• Fantastic career prospects with a dealer group operating for over 25 years across the South / South West England region.
• Alternating early / late shift rota Monday to Friday. Week one: 8:00 am-4:30 pm. Week two: 9:30 am-6:00 pm. 1-in-3 Saturdays, 8:30 am-1:00 pm.

If you are interested in hearing more about this Service Advisor job in the Salisbury area, please contact Hamish Lowrie at Perfect Placement Today.