Senior Salesforce Engineer

Intercom; Greater London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading AI customer service firm in Greater London seeks a Senior Salesforce Engineer to refine and enhance its Quote-to-Cash system. The ideal candidate will design scalable solutions in Salesforce, facilitate transformational projects, and communicate effectively with stakeholders. Applicants should have a proven track record in implementing Salesforce CPQ solutions and relevant Salesforce certifications. This role offers competitive salary, equity, and a hybrid working model, welcoming candidates aiming to contribute to an innovative team.

Benefits

Competitive salary and equity

Lunch and snacks provided

Pension scheme & match

Health and dental insurance

Flexible paid time off

Paid maternity and parental leave

Cycle-to-Work Scheme

Standard MacBooks with options for Windows

Qualifications

• Proven track record of implementing complex Salesforce CPQ solutions.
• Experience with Git required.
• Ability to find and solve large, vague problems.
• Comfortable communicating with stakeholders for project success.
• Experience with transformational projects needed.

Responsibilities

• Design scalable solutions in Salesforce for Quote-to-Order.
• Advise on transformational systems projects.
• Maintain culture of quality and consistency.
• Execute projects from inception to delivery.
• Create observability in Quote-to-Cash systems.
• Ensure Quote-to-Cash system health.

Skills

Implementing complex Salesforce CPQ solutions

Experience with Git

Problem-solving large, vague problems

Communication with stakeholders

Transformational projects with multiple stakeholders

Salesforce certifications

Experience with Snowflake/SQL/DBT

Development experience outside Salesforce (Ruby)

Experience with Gearset or CI/CD

Education

Salesforce Certified CPQ Specialist

Salesforce Certified Platform Developer I and II

Salesforce Certified Platform App Builder

Salesforce Certified System Architect

Job description

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent.

Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries, build with speed and intensity, and consistently deliver incredible value to our customers.

What's the opportunity?

We are looking for a Senior Salesforce Engineer to join Team Order (CPQ). In this role, you’ll work closely with team members on building a more robust and scalable Quote-to-Cash system. You’ll also have the chance to work on transformational change in how we do business at Intercom.

What will I be doing?

• Design scalable and durable solutions in Salesforce to enable a smooth Quote-to-Order system.
• Advise on and help execute transformational systems projects.
• Actively participate in maintaining a culture of quality and consistency.
• Execute projects within the remit of the team from inception to delivery.
• Create observability in Quote-to-Cash systems.
• Ensure Quote-to-Cash system health.

What skills do I need?

• Proven track record of implementing complex Salesforce CPQ solutions that meet business and scalability needs
• Experience with Git
• Comfortable finding, investigating, and solving large, vague problems.
• Comfortable communicating with stakeholders to ensure project success.
• Experience working on transformational projects with multiple stakeholders
• Salesforce certifications such as Salesforce Certified CPQ Specialist, Salesforce Certified Platform Developer I and II, Salesforce Certified Platform App Builder, and/or Salesforce Certified System Architect (or equivalent experience) are highly desirable
• Experience with Snowflake/ SQL / DBT
• Development experience outside Salesforce (Ruby)
• Experience with Gearset or CI / CD

We are a well-treated bunch, with awesome benefits! If there’s something important to you that’s not on this list, talk to us!

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Pension scheme & match up to 4%
• Peace of mind with life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers, to let you spend valuable time with your loved ones
• If you’re cycling, we’ve got you covered on the Cycle-to-Work Scheme. With secure bike storage too
• MacBooks are our standard, but we also offer Windows for certain roles when needed

#LI-Hybrid

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

NOTE for US locations : A "Metro" selection means that you live 75 miles (straight line radius) from the metropolitan geographic city center zip code.