Senior Sales Associate, Harrods (Full-Time)

CHRISTIAN DIOR COUTURE; City Of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading luxury fashion house in London is seeking a Senior Sales Associate to enhance client relationships in their Harrods Ready-To-Wear department. The role requires a minimum of 3 years in luxury retail and offers a full-time permanent position with a focus on personal customer service and sales achievement. Fluency in a second language is preferred.

Qualifications

• Minimum of 3 years luxury retail service.
• Ability to work full time (40 hours per week, 5 days out of 7, shift basis).
• Confidence in developing and maintaining customer relationships.

Responsibilities

• Greet, serve, and advise customers to provide the highest standard of service.
• Develop customer loyalty through personal shopper style sales.
• Achieve sales potential and meet departmental targets.

Skills

Luxury retail service

Customer relationship development

Product knowledge

Fluency in a second language

Job description

Christian Dior Couture offers more than a beautiful brand to our clients; we invite them to be part of the heritage, to share our passion for luxury and to be part of the Dior family. We look for the same desire in our employees, to have enthusiasm and passion about being part of the House of Dior.

We are currently seeking a Senior Sales Associate with an expertise in luxury sales to join our Harrods Ready-To-Wear department, to develop client relationships and to become a specialist in Dior couture.

This is a full time permanent role (40 hours per week, 5 days out of 7, shift basis).

Responsibilities

• To greet, serve and advise customers giving the highest standard of customer service at all times.
• Develop loyalty with our customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.
• To demonstrate product knowledge on all categories and to have an awareness of current advertising & marketing campaigns, new launches and promotions.
• Introduce add-on sales and achieve maximum sales potential in line with individual and departmental targets.
• To deal effectively with customer complaints by liaising with the line manager when necessary.
• Ensure a knowledge of sales targets and department performance on a daily and weekly basis.
• Follow all stock management procedures.
• Support the team to maintain the highest standards of housekeeping and display within the department.
• To be conversant with selling systems, cash and credit and exchange procedures.
• To maintain the highest standards of housekeeping and retail standards within the store.
• Take all actions necessary to maximise security and prevent theft of product.
• To ensure that the Department operates in accordance with the Company administration systems and procedures to minimise losses.
• Participate in team meetings and make a positive contribution.
• To carry out any additional duties as directed by the management team.
• Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis, Harrods opening/closing hours).
• To start by Mid November 2025.

Ideal candidate

• Have the ability to work full time (40 hours per week, 5 days out of 7, shift basis).
• Have a minimum of 3 years luxury retail service.
• Be confident to develop and maintain strong relationships to ensure each customer receives a consistent and professional service throughout.
• Continuously maintain high standards, driven to succeed and motivated to achieve personal and team goals.
• Have a genuine passion for Dior and an interest in the luxury retail and the fashion industry.
• Be able to work alone as well as part of a team.
• Be able to work under pressure in a fast paced environment.
• Fluency in a second language (preferred).