Senior Sales Advisor

Hales Group; England; On-site; GBP 26,000 - 29,000; Full time

Job summary

A recruitment agency is seeking a Senior Sales Advisor near Bury St Edmunds. The role involves delivering exceptional customer service, creating quotations, and supporting the sales team. Applicants should have experience in sales and excellent communication skills. This full-time position offers a salary between £26,000 and £29,000 per year along with various benefits, including a company pension and healthcare support.

Benefits

Competitive salary and bonus scheme

Company pension

Employee discount

On-site parking

Enhanced parental leave

Healthcare cash plan

Well-being initiatives

Volunteering days

Qualifications

• Experience in a sales role, ideally within a customer facing environment.
• Strong organizational skills with ability to prioritize tasks.
• Excellent communication skills with attention to detail.

Responsibilities

• Deliver exceptional customer service throughout the sales process.
• Provide expert advice on product suitability and pricing.
• Create accurate quotations and manage after-sales support.
• Maintain CRM records and coordinate sample dispatch.
• Resolve customer queries and support sales team.
• Assist with onboarding and training new team members.

Skills

Sales experience

Customer service skills

Organizational skills

Communication skills

Proactivity

Tools

CRM systems

Microsoft Office

Job description

Senior Sales Advisor

£26,000 - £29,000 per annum, DOE + OTE

Near Bury St Edmunds

Full-time, 37 hrs per week (Monday - Friday, and Saturdays with a day off in lieu)

On behalf of our client based just outside of Bury St Edmunds, we are searching for a Senior Sales Advisor to join their small, friendly and welcoming team as they expand! The successful candidate will have previous experience within a sales/customer service position and have excellent communication and organisational skills. Due to the location of the role, a driver's licence and access to your own vehicle is essential.

Key Responsibilities

• Deliver exceptional customer service throughout the entire sales process, whether in person, via phone, or email.
• Provide expert advice on product suitability, and pricing, ensuring a professional and friendly experience for every client.
• Create accurate quotations, process payments, arrange deliveries, and manage after-sales support.
• Maintain and update CRM records with client information and daily activity.
• Coordinate sample dispatch and ensure visitors receive a warm, professional welcome.
• Resolve customer queries and complaints promptly and effectively.
• Support the sales team in closing deals and achieving targets.
• Assist with onboarding and training new team members.

Requirements

• Experience in a sales role, ideally within a customer facing environment.
• Strong organisational skills with the ability to prioritise tasks in a fast paced setting.
• Excellent communication skills across all platforms, with attention to detail and grammatical accuracy.
• Self motivated, proactive, and able to inspire confidence in customers and colleagues.
• Familiarity with CRM systems and Microsoft Office.

Benefits

• Competitive salary and bonus scheme
• Company pension
• Employee discount
• On-site parking
• Enhanced parental leave
• Healthcare cash plan
• Well-being initiatives and mental health support
• Volunteering days

If you are interested in this position, please contact Scarlett or Janine on (phone number removed) or apply with a current CV to (url removed)