Senior Retail Sales Stylist / Personal Shopper

KOIBIRD; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A luxury retail company in Greater London is seeking an experienced personal shopper to deliver exceptional styling and customer service. You will build and maintain a loyal clientele while achieving sales targets in a fast-paced environment. The ideal candidate should possess previous retail sales experience, a strong understanding of luxury brands, and excellent interpersonal skills. Join us at KOIBIRD to create meaningful connections with clients and provide an elevated shopping experience.

Qualifications

• Previous retail sales or personal shopping experience in a luxury environment.
• An existing client database with proven relationship-building skills.
• Excellent knowledge of luxury brands and market trends.

Responsibilities

• Provide outstanding one-to-one customer service to clients.
• Build and maintain a loyal clientele while managing client data.
• Offer personalised styling advice and ensure seamless service across channels.

Skills

Retail sales experience

Client relationship management

Communication skills

Commercial awareness

Styling advice

Job description

Working across some of the most iconic and up-and-coming womenswear brands, you are a true specialist who thrives on delivering exceptional styling and personal shopping services to our customers.

You bring confidence, commercial awareness, and a strong understanding of the luxury retail landscape, with the ability to build lasting client relationships and deliver consistently high standards.

This is the ideal opportunity for an experienced individual who can drive sales while creating meaningful connections with clients through exceptional service.

What you will be doing

• Provide outstanding one-to-one customer service to all clients, including VIPs, in line with KOIBIRD standards.
• Build and maintain a loyal clientele, taking ownership of client data collection, management and aftercare to strengthen long-term relationships.
• Demonstrate and share strong brand and market knowledge with clients, ensuring an elevated and informed shopping experience.
• Offer personalised styling advice, curating edits that reflect KOIBIRD’s unique and directional product range.
• Deliver a seamless multi-channel shopping experience, ensuring clients receive the same level of service across all touchpoints.
• Consistently achieve personal sales targets and contribute to wider business goals through effective upselling and cross-selling across categories.
• Monitor client shopping behaviour and product performance, providing considered feedback to the Store Manager to support business decisions.
• Proactively identify potential new clients, working closely with management to build these relationships and suggest new ways to engage and delight.
• Use tailored communication techniques to ensure the best possible client experience and maximise selling opportunities.
• Take initiative with daily operational tasks, ensuring the shop floor is presented to the highest standards while supporting with merchandising, stock management and deliveries.
• Work collaboratively with the Head of Retail and wider team to foster a supportive, high-performing and service-focused environment.

Who we are looking for

• Previous retail sales or personal shopping experience in a luxury environment.
• An existing client database and proven ability to build and maintain strong client relationships.
• Excellent knowledge of the brands we carry and a strong understanding of the wider luxury retail market.
• Strong interpersonal and communication skills, with the confidence to build rapport and engage sensitively with clients.
• A polished and confident presence that reflects the KOIBIRD aesthetic and values.
• Commercial awareness and the ability to drive sales through exceptional service.
• A collaborative approach, acting as a role model for the wider team.

Must have the right to work in the UK.