Senior Renewal & Retention Strategist

Automation Anywhere; City of Westminster; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading tech company in London is seeking a Senior Customer Retention Specialist to ensure clients maximize value from industry-leading solutions. You will meet sales quotas, work with various teams to resolve customer issues, and manage renewal opportunities using Salesforce.com. The ideal candidate has over 4 years of experience in renewal management, strong communication skills, and a background in SaaS or subscription sales. This role offers a hybrid work model.

Qualifications

• 4+ years of renewal or account management experience.
• Experience selling on-demand software products.
• Knowledge of AI, Automation, or APA preferred.

Responsibilities

• Meet or exceed assigned sales objectives for renewals.
• Work with teams to resolve customer issues affecting retention.
• Identify at-risk renewal clients early and address issues.

Skills

Renewal management

Salesforce.com

SaaS or subscription sales

Communication skills

Problem-solving

Job description

A leading tech company in London is seeking a Senior Customer Retention Specialist to ensure clients maximize value from industry-leading solutions. You will meet sales quotas, work with various teams to resolve customer issues, and manage renewal opportunities using Salesforce.com. The ideal candidate has over 4 years of experience in renewal management, strong communication skills, and a background in SaaS or subscription sales. This role offers a hybrid work model.