Senior Relationship Manager - Inclusion and Diversity

Inclusive Employers; Birmingham; Hybrid; GBP 45,000 - 48,000; Full time

Job summary

A notable UK employer is seeking a Senior Relationship Manager focused on inclusion and diversity in Birmingham. You will manage member relationships, enhance client satisfaction, and drive growth through tailored support. The ideal candidate will have strong experience in inclusion initiatives and account management. A hybrid working model is offered, making this a flexible opportunity.

Benefits

25 days annual leave

Birthday off

Flexible working hours

Bonus scheme

Qualifications

• Extensive experience in Inclusion and Diversity within a commercial setting.
• Strong understanding of inclusion challenges and best practices.
• Demonstrable experience in account management and relationship building.

Responsibilities

• Manage a diverse portfolio of member organizations.
• Develop and nurture strong, trust-based relationships.
• Drive member retention and revenue growth through upselling.

Skills

Inclusion and Diversity experience

Account management

Communication skills

Organisational skills

Commercial awareness

Tools

CRM systems (HubSpot)

Job description

Overview

SENIOR RELATIONSHIP MANAGER - Inclusion and Diversity

Thank you for considering coming to work with us at Inclusive Employers. We hope this information can help you decide whether to apply.

• Salary: £45K - £48k p.a.
• Base: Hybrid (London or Leeds or Manchester or Birmingham) - our colleague will need to live within commutable distance of any of these locations for this role.
• Working pattern: Full-Time role (Flexible Options are available)
• We are a Disability Confident Employer and offer a guaranteed interview scheme for any disabled applicant who may wish to take up this offer, where they meet the minimum requirements for the role
• You must live and be eligible to work in the UK to be considered for this role around the locations mentioned

We strongly encourage applications from members of minority groups and all sections of the community. If you think you might have the skill set required for this role, but are not 100% sure, please do still apply and let us decide.

Should you require these documents in alternative formats, please contact: [e-mail].

Job Purpose

Senior Relationship Manager - Inclusion and Diversity Job Description

This role plays a critical part in building and strengthening member relationships by driving satisfaction, retention and engagement. The Senior Relationship Manager will develop a strong understanding of each member's needs and goals, providing tailored inclusion and diversity support. By identifying opportunities to upsell and cross-sell services, they will deepen relationships and contribute to the company's sustainable growth.

Key Responsibilities

• Member Support and Account Management: Manage a diverse portfolio of cross-sector member organisations by providing high-quality, ongoing support across the full spectrum of their inclusion and diversity activities. This includes responding to member queries, offering expert advice, reviewing policies, and researching and sharing best practices.
• Build Relationships: Develop and nurture strong, trust-based relationships with member organisations through a clear understanding of their unique business context, inclusion maturity, strategic goals, and inclusion challenges. Become a valued advisor and key point of contact.
• Membership Renewal and Upselling: Drive member retention and revenue growth by securing membership renewals and promoting additional Inclusive Employers products and services that align with each member's needs.
• Generate New Growth: Contribute to business development by identifying opportunities to expand our membership base, grow client networks, and enhance our portfolio of inclusion-focused products and services.
• Performance Metrics: Work to defined targets and KPIs, including member retention rates, client satisfaction, and revenue generation through upselling and cross-selling.
• Innovate and Thought Leadership: Collaborate within a small, dynamic team to share insights, generate new ideas, and contribute to thought leadership in inclusion and diversity. Help evolve our consultancy approach by identifying emerging trends and proposing innovative solutions.

Development opportunities

Inclusive Employers is a small but growing organisation. As we continue to grow there will be opportunities to shape and develop in the role. We invest in developing our staff through our own courses, external development opportunities and through a comprehensive programme of internal CPD sessions. We enable staff to develop their own areas of specialism and passions where possible.

What We Like About Working At Inclusive Employers

We asked our employees to share what they felt was unique and special about working for Inclusive Employers to help give you a sense of what it is like here:

• The Culture: high autonomy, trust, supportive team, open communication, valued experience, fast-moving and varied work, opportunities to learn on the job.
• The Work: plan and deliver innovative projects, varied tasks, opportunities to shape your role, focus on inclusion.

Requirements

Person specification

We are looking for a motivated and energised individual who can add value to our team. This is a team with a proven track record of supporting our members with wide-ranging inclusion interventions and contributing to positive cultural development. If you have proven experience of the following key requirements, we would like to hear from you:

• Extensive Inclusion and Diversity experience within a commercial organisation in a primary role (in-house or consultancy)
• Strong knowledge and understanding of inclusion and diversity issues, with the ability to facilitate meaningful discussions credibly around challenges and best practices
• Demonstrable account management experience, ideally in a membership-based environment, with the ability to develop rapport and build strong business relationships
• Proven track record of achieving sales or growth targets, including upselling, cross-selling, and renewals, in a fast-paced environment
• Excellent communication and interpersonal skills, with the ability to influence a wide range of stakeholders
• Strong organisational and time management abilities, able to manage a high-volume portfolio with attention to detail
• Commercial awareness to identify opportunities that create value for both the client and the business

General skills

• Comfort with data and reporting, including tracking KPIs and using CRM systems (HubSpot desirable)
• Knowledge of the Equality Act 2010
• Understanding of inclusive best practices
• Project management/organisational skills
• Resourceful and flexible
• Inclusive approach and value set

How To Apply

Please click apply and attach your CV. You will be invited to answer the application questions; a cover letter is not required. The CV should clearly align with the requirements of the role at Inclusive Employers.

Dates and Benefits

Closing date: 5pm Friday 19th September 2025

Interview dates: September / October 2025

Benefits:

• 25 days annual leave, with an additional day on anniversary (up to 30)
• Birthday off (excluded if it falls on a weekend; taken on adjacent weekday)
• Volunteering day off (1 day per year)
• Pension: 3% employer, 5% employee; additional employee contributions possible
• Flexible working - remote with flexible hours by agreement
• Bonus scheme
• Enhanced sick leave
• Maternity leave - additional leave and pay
• Parenting leave
• Bereavement leave
• Transitioning at work - up to 2 weeks paid time for surgery
• Benefits platform: wellness, financial benefits and health plan options