Senior Quality Manager

Co-op; Kettering; Hybrid; GBP 60,000 - 66,000; Full time

Job summary

A leading retail cooperative seeks a Senior Quality Manager to oversee the quality process of its own brand products. This hybrid role involves ensuring compliance, fostering supplier relationships, and driving quality initiatives aligned with strategic goals. Ideal candidates will possess extensive quality management experience and strong team leadership skills. Benefits include competitive salary, bonuses, and employee discounts.

Benefits

30% off Co-op branded products

Annual bonus based on performance

28 days holiday plus bank holidays

Pension contribution up to 10%

Access to subsidised onsite gym

Coaching and training for career development

Qualifications

• Quality management experience in a collaborative setting.
• Experience leading a team of various sizes.
• Proven track record in building successful relationships.

Responsibilities

• Accountable for the end-to-end quality process for Co-op brand products.
• Monitor compliance and ensure fit-for-purpose Quality Assurance.
• Collaborate with suppliers to meet quality metrics.

Skills

Quality management experience

Team leadership in a fast-paced environment

Passion for quality and food

Experience managing internal and external partners

Job description

Senior Quality Manager

£60,000 to £66,000 plus great benefits including private healthcare (Work Level 5) — Manchester City Centre. This is a hybrid role with time split between home, the office and visiting our suppliers, depots and stores. 10-month fixed-term contract / secondment.

We’re looking for a Senior Quality Manager to join our Own-Brand Team here at Co-op. In this role, you’ll own and lead the end-to-end quality process for Co-op brand products. You’ll use data and insight to drive continuous improvement, aligning quality initiatives with the strategic goals of the team. From setting and maintaining product specifications to benchmarking against market standards, you’ll ensure our products deliver exceptional quality for our customers and member-owners. You’ll build strong, collaborative relationships with our suppliers to ensure quality standards for our Own Brand Products are clearly defined, understood and consistently delivered. Ultimately, you’ll help us to create amazing products for our customers and member-owners.

What you’ll do

• Be accountable for the end-to-end quality process for our own brand products from concept to the product being in our stores
• Make sure our Quality Assurance is fit for purpose and monitor compliance across Co-op Own Brand
• Collaborate with our Suppliers to ensure understanding of quality, customer, and commercial metrics
• Build strong relationships with internal teams, including Own Brand, Insight, Product Development and Technical, as well as external suppliers and service providers
• Use data and insight to build the foundation of Co-op Own Brand quality to drive towards team targets and goals
• Gather information about product performance and monitor complaints data to support decisions about Own Brand products

This role would suit people who have

• Quality management experience
• Experience leading a team of any size in a fast-paced and collaborative environment
• A passion for quality and food
• Experience managing both internal and external partners and creating successful relationships

Why Co-op?

If you have the skills we need, we offer a competitive salary and a great benefits package which includes 30% off Co-op branded products in our food stores, as well as discounts on Co-op products and services.

• An annual bonus (based on personal and business performance)
• 28 days holiday (rising to 32 with service) plus bank holidays
• A pension with up to 10% employer contributions
• Access to a subsidised onsite gym (at our Manchester HQ)
• Coaching and training to support your career development
• Wagestream app – giving you access to a percentage of your pay as you earn

Building a diverse environment

We’re actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We are part of the Disability Confident scheme, meaning we’ll offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.

You can find out more about our recruitment process at jobs.coop.co.uk/apply-process and about the Disability Confident scheme and our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.

Please note that we may close applications for this role early. As part of your application, you’ll need to complete an online assessment. This assessment typically takes up to 50 minutes. If you’re a current Co-op colleague, this does not need to be completed.