Senior Project Manager

Rail Delivery Group; Greater London; On-site; GBP 59,000 - 70,000; Full time

Job summary

A leading rail organization in Greater London is seeking a Senior Project Manager to enhance rail assistance services. This role involves coordinating teams to improve customer experience through digital advancements. The ideal candidate has over five years of project management experience, particularly within digital consumer product development. A competitive salary and comprehensive benefits package, including significant travel discounts and extensive annual leave, are offered. Join us to shape the future of digital innovation in rail.

Benefits

75% off rail travel

30 days annual leave

Season ticket loan

Enhanced family leave

Up to 11.58% employer pension contribution

Private medical insurance

Discounted gym membership

Qualifications

• At least five years’ experience of being a Project Manager within complex programmes.
• Experience working with technology teams in creating digital consumer products.
• Proactive and comfortable working through ambiguity.

Responsibilities

• Develop and maintain detailed project plans.
• Oversee execution of project plans ensuring tasks are completed on schedule.
• Coordinate cross-functional teams including developers and business analysts.
• Monitor risk factors and adjust plans to minimize impact.
• Prepare and present project status reports to stakeholders.

Skills

Project Management

Communication Skills

Digital Product Development

Risk Management

Stakeholder Engagement

Customer-focused Mindset

Detail-oriented

Job description

Salary Scale

£59,031 - £70000per annum

Closing date

26th December 2025

What is the purpose of this job?

Passenger Assist is the system that enables passengers to request and book assistance when travelling by rail. The Passenger Assist Programme seeks to improve the system and the service, by collaborating with RDG’s technology provider and train operating companies to deliver key enhancements. The programme is focussed on improving the customer experience with the overarching goal of creating a more accessible railway for all.

The Senior Project Manager will lead on the delivery of complex work streams, with a focus on embedding key functionality. This involves coordinating cross‑functional teams, ensuring alignment with programme objectives, and managing the successful integration of cross‑team functionality and the deployment of any other critical features.

What can I expect to do in this job?

• Develop and maintain detailed project plans, outlining key milestones, deliverables, and timelines.
• Oversee the execution of project plans, ensuring tasks are completed on schedule and within budget.
• Coordinate cross‑functional teams, including developers, testers, business analysts, and external suppliers.
• Facilitate effective communication and collaboration among team members to ensure project objectives are met.
• Regularly update stakeholders on project progress, addressing any concerns and incorporating feedback into project plans.
• Identify potential project risks and develop mitigation strategies to address them.
• Monitor risk factors throughout the project lifecycle and adjust plans as necessary to minimise impact.
• Ensure that project deliverables meet quality standards and comply with regulatory requirements.
• Allocate resources effectively to ensure optimal project performance.
• Manage the onboarding and training of new team members, ensuring they are up to speed with project objectives and processes.
• Track project performance against key metrics and milestones.
• Prepare and present regular project status reports to senior management and other stakeholders.
• Ensure all project documentation is up-to-date and accessible to relevant stakeholders.
• Work with stakeholders on non‑roadmap requests/additional scope changes.
• Scope shaping and market research, initiation activities in setting and driving workshops and planning sessions.

Key Deliverables

• Detailed project plan with key milestones, timelines and budget.
• Regular project status reports at Programme and Sponsor level.
• Comprehensive project documentation and records.

Who will my key contacts be?

• Train Operating Companies
• Suppliers
• Internal Teams

What experience, skills and knowledge do I need?

• At least five years’ experience of being a Project Manager within complex programmes.
• Experience working with programme teams and technology specialists in the creation of digital consumer products (e.g. websites and apps).
• Strong communications skills, both written and oral, including creating detailed reports, and comprehensive documentation.
• Proactive and comfortable working through ambiguity.
• Ability to present a compelling narrative with data to influence stakeholders and implement change.
• A strong customer first mindset.
• Detailed focussed.

About Rail Delivery Group

Rail plays an ever more crucial role in Britain. Our aim is to create a railway that delivers real improvements in customer experience, which drives growth in both the number of customers and the number of journeys and allows us to create a simpler and better railway.

Our purpose is to create a simpler, better railway for everyone in Britain.

Why Work for RDG?

We offer a highly competitive package, including:

• 75% off rail travel for personal and family use, plus international rail discounts.
• 30 Days annual leave (plus buy/sell options and additional leave for key life events).
• Season ticket loan for commuting costs.
• Enhanced family leave – 30 weeks full pay for maternity, adoption, surrogacy, and shared parental leave.
• Pension scheme – up to 11.58% employer contribution.
• Private medical insurance (AXA PPP) including mental health and specialist care.
• Discounted gym membership and access to wellbeing programmes.

Career Development & Progression

You’ll be part of a team driving innovation at a national scale, with the opportunity to influence long‑term ticketing strategy. This role provides real ownership, the chance to work with leading‑edge technologies and partners, and visibility at senior levels across the rail industry. You’ll also gain wide exposure to transport and government stakeholders, opening up exciting development and progression opportunities within RDG.

Apply Now & Shape the Future of UK Rail

If you are interested in joining RDG as a Senior Project Manager and shaping the future of digital ticketing, we’d love to hear from you!

Click Apply now to start your application and be part of a team that is leading digital innovation in the rail industry.

Please note that we are unable to consider applications from candidates who require visa sponsorship to work in the UK.