Senior Product Support Engineer — Data Platform (Remote UK)

TimeXtender; Remote; GBP 45,000 - 60,000; Full time

Job summary

A global data infrastructure firm is seeking a Product Support Specialist who will serve as the primary technical resource for our data platform. The specialist will handle complex technical escalations, provide guidance to customers, and collaborate with various teams to improve our offerings. The role requires over 4 years of experience in data engineering or analysis, strong SQL skills, and a proactive, detail-oriented mindset. This position is remote and requires candidates to be based in the United Kingdom.

Benefits

High-performance culture

Autonomy in work

Opportunity for impact

Qualifications

• 4+ years of experience as a data engineer or analyst in a customer-facing role.
• Experienced with SQL and various relevant technologies.
• Proven ability to translate complex technical concepts into actionable insights.

Responsibilities

• Serve as the primary escalation point for platform issues.
• Provide step-by-step guidance to customers on technical issues.
• Collaborate with teams to resolve complex issues and improve products.

Skills

SQL

Attention to detail

Technical escalation management

Cross-functional collaboration

Problem-solving

Tools

Microsoft Fabric

Snowflake

ADLS

Azure DB

Job description

A global data infrastructure firm is seeking a Product Support Specialist who will serve as the primary technical resource for our data platform. The specialist will handle complex technical escalations, provide guidance to customers, and collaborate with various teams to improve our offerings. The role requires over 4 years of experience in data engineering or analysis, strong SQL skills, and a proactive, detail-oriented mindset. This position is remote and requires candidates to be based in the United Kingdom.