Senior Product Owner

Forward Role; Greater London; Hybrid; GBP 55,000 - 60,000; Full time

Job summary

A leading travel organization is seeking an experienced Senior Product Owner to own high-traffic, customer-facing websites. The role involves optimising end-to-end website journeys, ensuring modern UX standards and strong conversion performance. You will collaborate with teams to drive customer experience improvements in an Agile environment. The position offers a competitive salary of £55k-£60k, with hybrid working (2 days in office and 3 from home) and additional perks like 22 days holiday plus bank holidays and travel discounts.

Benefits

Competitive Salary

22 days holiday + bank holidays

Travel discounts

Qualifications

• Minimum 3 years' experience in travel, hospitality, OTA or complex e-commerce environments.
• Experience working across multi-brand or multi-market websites.
• End-to-end ownership of website journeys including search, product detail pages, booking flows and self-service.

Responsibilities

• Own and evolve a unified, modern website experience aligned to a wider digital transformation programme.
• Define and manage the website product roadmap.
• Deliver measurable uplift in conversion across key journeys.

Skills

Target-driven

Highly detail-oriented

Excellent written and verbal communication

Adaptable

Proactive

Job description

Senior Product Owner

Forward Role has partnered with an established travel organisation seeking an experienced Senior Product Owner to take ownership of high-traffic, customer-facing websites across a portfolio of specialist travel brands.

This role is responsible for shaping and optimising end-to-end website journeys, ensuring modern UX standards, strong conversion performance, and a scalable, future-proof web platform. You will lead discovery, experimentation, delivery and continuous improvement across search, browse, product pages, booking flows and customer self-service.

Working closely with UX, engineering, marketing and commercial teams, you will drive measurable improvements in customer experience and business performance within a fast-paced, Agile environment.

Key Responsibilities

• Own and evolve a unified, modern website experience aligned to a wider digital transformation programme
• Define and manage the website product roadmap, covering UX improvements, platform upgrades, new features and technical enhancements
• Deliver measurable uplift in conversion across key journeys (search, browse, product pages and booking flow)
• Improve website performance, speed, reliability and accessibility
• Translate customer and business needs into clear requirements, user stories and acceptance criteria
• Lead the development and adoption of customer self-service features (e.g. booking management, amendments, documentation)
• Support CRO and experimentation initiatives to deliver incremental gains
• Ensure high-quality, customer-centric features are delivered on time and within engineering capacity
• Collaborate closely with UX, engineering, content, brand, CRO and marketing teams
• Embed Agile product development principles and best practices

About You

Target-driven and motivated by delivering measurable outcomes

Highly detail-oriented with a strong focus on quality

Confident communicator with excellent written and verbal skills

Adaptable and quick to learn new systems, products and processes

Proactive, positive and comfortable taking ownership

Experience

• Minimum 3 years' experience in travel, hospitality, OTA or complex e-commerce environments
• Experience working across multi-brand or multi-market websites
• Familiarity with travel product models such as accommodation, flights, packages, tours or ancillaries
• End-to-end ownership of website journeys including search, product detail pages, booking flows and self-service
• Experience working with design systems, reusable components and scalable front-end architectures
• Strong collaboration with UX teams to deliver accessible, user-centred experience

On Offer

Competitive Salary £55k-£60k

22 days holiday + bank holidays

Travel discounts

Hybrid working – 2 days in the office and 3 days from home

Forward Role is operating as an employment agency.